I was extremely disappointed with my experience at Norm Reeves Honda World. I was told by Ruben that my oil change would take 1 hr, 15 minutes. Turned into 2 hours. Just for a simple oil change. I did receive a text that my car was completed, however I stood outside and several employees just walked on by like I was invisible. I came in to receive my oil change feeling good to leaving upset and angry. I can't believe how the employees treat the customers here. Attitudes and unprofessionalism. I almost feel regretful purchasing a car here. I'm lost for words at this point.
3/5/2025
Muhacir G. VERIFIED CUSTOMER
He is a very good person. He took care of me and helped me
3/5/2025
Juana M. VERIFIED CUSTOMER
Ruben was friendly
3/5/2025
James B. VERIFIED CUSTOMER
Candice is the best service rep ever. She is so attentive and takes care of everything from start to finish!! She’s a great asset to your company!
3/5/2025
Lori H. VERIFIED CUSTOMER
Service was great & working with Sal was very professional ???? He is great with communication and very personable. Thank you.
3/5/2025
Bov E. VERIFIED CUSTOMER
I appreciate Robert Gonzalez’ friendliness and knowledge.
3/5/2025
Jungtae K. VERIFIED CUSTOMER
Part is not available.
3/5/2025
Albert C. VERIFIED CUSTOMER
Very happy with the time and service ,Great Job Thank you
3/5/2025
Terren G. VERIFIED CUSTOMER
Service was fast
3/5/2025
Ericson J. VERIFIED CUSTOMER
Amazing customer service
3/5/2025
Michael W. VERIFIED CUSTOMER
John Li was the best! Helped us save money.
3/5/2025
Alejandro P. VERIFIED CUSTOMER
Excelent Service ????????
3/5/2025
Lorie J. VERIFIED CUSTOMER
Great service team
3/5/2025
Kenneth K. VERIFIED CUSTOMER
The car was in service for 2 recalls. The process was very well handled.
3/5/2025
Anne J. VERIFIED CUSTOMER
Joseph always goes out of his way to explain the service required and takes the time to answer my questions.
3/5/2025
Diane G. VERIFIED CUSTOMER
Job well done!????
3/5/2025
James S. VERIFIED CUSTOMER
Best experience ever she was the best. Everything was so easy providing me transportation to and from the appointment