Trevor always provides great customer service. Very communicative, and helpful.
3/4/2025
Edward D. VERIFIED CUSTOMER
I dropped off my car at 9:30 am for a 10:15 am service appointment. Although I showed my email confirmation, my car wasn’t on the list and I was told to park the car in the non-appointment aisle. Later, it wasn’t until noontime I was notified that my car was being serviced. Additionally, service recommendations was initially quoted for about $350 yet I ended paying $630 after waiting for nearly seven hours. To make up for the inconvenience I was offered a $50 discount and a guarantee of a free service next time. Would like to hear from management regarding my very unpleasant experience.
3/4/2025
Fedora G. VERIFIED CUSTOMER
I was satisfied
3/4/2025
Jose C. VERIFIED CUSTOMER
Good work
3/4/2025
Diane D. VERIFIED CUSTOMER
Great job as always Thanh
3/4/2025
Fernando G. VERIFIED CUSTOMER
Jesse was super helpful and answered all my questions
3/4/2025
Rohgean L. VERIFIED CUSTOMER
Rigo is always very helpful whenever we bring our vehicle for service. Thank you!
3/4/2025
Brittany M. VERIFIED CUSTOMER
John was fine and polite but was busy. Q ended up helping start my check in and ended up checking me out as well. I got the text and walked back but John was with another guest so I paid online and then Q asked if I needed help.
3/4/2025
Eric F. VERIFIED CUSTOMER
Nancy provided excellent customer service, very professional and informative
3/4/2025
Earl L. VERIFIED CUSTOMER
Ernesto was great
3/4/2025
Dennis S. VERIFIED CUSTOMER
The service that I received today was professional and done in a timely manner. Thank you for your professionalism.
3/4/2025
**** P. VERIFIED CUSTOMER
Excellent efficient service.
3/4/2025
Tatiana T. VERIFIED CUSTOMER
Kevin was great. He went above and beyond and ensured that my recalls got taken care of when I was only there for an oil change. He also made sure to update me as soon as he could on the status of my car. Thanks for your help today, Kevin!
3/4/2025
Kyong C. VERIFIED CUSTOMER
Fascinating job done
3/4/2025
Angeles H. VERIFIED CUSTOMER
Thank you very much
3/3/2025
Chistopher L. VERIFIED CUSTOMER
Excellent customer service. One of the best Genesis experiences I have been through. Amazing communication, updates, and knowledge.
3/3/2025
Ken M. VERIFIED CUSTOMER
Happy to have the car back sooner than expected.
3/3/2025
James L. VERIFIED CUSTOMER
Javier Lopez Castro help me schedule a time for my recall, transmission and fuel services, and told me about an extended warranty that applied to my broken AC. I was very happy with the service.