Everyone was very nice and professional, but I wish I had not had the recall Don. My car failed and needs to be towed in.
3/3/2025
Yonis I. VERIFIED CUSTOMER
It is so nice and quickly
3/3/2025
Elizabeth C. VERIFIED CUSTOMER
Leo was the best! Very courteous, professional & my car was ready fast! The service was excellent.. I will look for him as my advisor for next visit. Thank you Leo!
3/3/2025
Gerry L. VERIFIED CUSTOMER
Enrique was great.
3/2/2025
Andrew Z. VERIFIED CUSTOMER
Leo is the best!! He always helps me out and goes above and beyond.
3/2/2025
Ricky B. VERIFIED CUSTOMER
Fast and friendly professional service.
3/2/2025
Justina L. VERIFIED CUSTOMER
I brought my car as a drop-in. I was told there is no way to receive paperwork acknowledging that I will be leaving my car with the dealership. As I was uncomfortable leaving without the receiving any documentation, I had to stay at the dealership until my car was assigned to an advisor.
The advisor and all the other staff were helpful in answering my questions but because it was part of the Norm reeves location’s policy they were unable to resolve my concerns.
3/2/2025
Bessie B. VERIFIED CUSTOMER
My service on my car I was satisfied with. As always. Thank you. But I’m a little disappointed in the fact I asked for my car to be washed (I’m offered that option whenever I have an appointment), and the one time I wasn’t offered a washI requested it and when I got my car back it was still dirty. I also noticed this time plastic covers were not placed on my seat nor were there paper protectors placed on my floormat Listen, I know it’s a bit trivial but I’d like to think you don’t only offer this kind of service to people who JUST purchased their cars from you. I bought my car 9 months ago - so that may be the reason. 9 days, 9 months, 9 years, there should be some form of consistency with that level of customer service.
3/2/2025
Matthew G. VERIFIED CUSTOMER
Vehicle was checked in. Fairly simple recall/ software update. Was ready in a short time. Easy to pick up and go. Trevor did a good job.
3/2/2025
Marie M. VERIFIED CUSTOMER
Courtieaus young man, did an excellent job!
3/2/2025
Ismael N. VERIFIED CUSTOMER
Good experience and Great service
Thank you
3/2/2025
Carlos C. VERIFIED CUSTOMER
Great service from Renato
3/2/2025
Frank P. VERIFIED CUSTOMER
Thanks trinity
Great work
3/2/2025
Luz A. VERIFIED CUSTOMER
The job was done ob time
3/2/2025
Robert F. VERIFIED CUSTOMER
Service Advisor was thorough in explaining service required. I always get the competent service I expect from Norm Reeves.
3/2/2025
Eric L. VERIFIED CUSTOMER
The service was quick and efficient. Although the service was good, I think a downside is that they don’t provide you with a car to rent after the car is taken in for service.
3/2/2025
Bobbie C. VERIFIED CUSTOMER
Very hobest, great personality and knowledgeable.
3/2/2025
Carla N. VERIFIED CUSTOMER
Font too small. I am using my phone.
Need to fix that.
I do not need to hear from a manufacturer???
Also do not share my contact info with other parties.
Thanks.
3/2/2025
Mona F. VERIFIED CUSTOMER
Her word my Oil change was completed on the time that was given.