Michael was very kind and thorough while taking care of my vehicle. He helped my car repaired as quickly as possible and called me during the service and gave updates how the vehile was being cared. I was definitely satisfied with his services.
3/1/2025
Barbara W. VERIFIED CUSTOMER
It's always a great experience at your dealership. everyone is always so happy and friendly. Communication from dealership to the client is fast and direct.
3/1/2025
Alison N. VERIFIED CUSTOMER
We have gotten both of our cars serviced since purchasing them at Norm Reeves Volkswagen. Always great service. On this visit Jimmy **** very efficient in checking us in and going over our service records to schedule what was needed. He also made a timely call back with an update. Unfortunately our Passat had a damaged radiator and would require a replacement. We decided to leave the car overnight and they were able to install a replacement the next day. Although the final cost for everything was significant we know the job was done by qualified technicians and factory parts. Thanks to Jimmy and Norm Reeves.
3/1/2025
Glyndon R. VERIFIED CUSTOMER
She was very helpful
3/1/2025
Abhijit A. VERIFIED CUSTOMER
Ernesto handled my recall service on behalf of Jesse Herrera. He was courteous, professional, and helpful. He's an asset to your dealership.
3/1/2025
Lauren J. VERIFIED CUSTOMER
Edward was great at discussing with me the service items that were needed for my Passport. He answered all of the questions that I had. I also had a follow up question when I arrived home. The service department transferred me to him and again he was able to provide me with an answer to the question I had. Great people at your dealership. Greatly appreciated!
3/1/2025
Julia M. VERIFIED CUSTOMER
Oil change was completed. Unfortunately, when i received my car back and turned on the heater it appeared that something was blocking the air flow causing it to hum.
3/1/2025
Susan B. VERIFIED CUSTOMER
Very friendly and quick service.
3/1/2025
Gary M. VERIFIED CUSTOMER
Kevin was very good in all respects. Courteous, kind and smart.The precing for this kind of repair is rediculous.
3/1/2025
John M. VERIFIED CUSTOMER
Ok thank you
3/1/2025
Fiel M. VERIFIED CUSTOMER
Edward gave excellent customer service. He kept me updated and informed about my vehicle’s maintenance progress.
3/1/2025
Dewei G. VERIFIED CUSTOMER
Great Job! Great service!
3/1/2025
Catherine I. VERIFIED CUSTOMER
As expected, Luis and the entire Honda team were amazing, really good at their jobs.
3/1/2025
James S. VERIFIED CUSTOMER
Crystal Rivera kept me informed and answered all my questions in a timely manner. I think she did a great job!
3/1/2025
Maria N. VERIFIED CUSTOMER
This is the second time I bring my car to the service center giving them another chance to not leave anything broken and the same thing happens. Apart from wasting my time, how do I know that they do the correct service and do not leave anything loose or broken that you cannot see with the naked eye if something so basic is not done correctly? As a customer, one thinks that the dealer is the best option, but I think not based on my experiences.
3/1/2025
Stephany G. VERIFIED CUSTOMER
Q Holt was very professional and thorough with my vehicles needs
3/1/2025
Tyresha P. VERIFIED CUSTOMER
I scheduled my car service at the wrong dealership and Manny was nice enough to get me in and have a recall completed along with the regular maintenance. Thank you Manny! You Rock!!!
3/1/2025
Brenda P. VERIFIED CUSTOMER
She was excellent!! I really appreciate her honesty, hard work, and professionalism she’s a keeper.
3/1/2025
Andrew D. VERIFIED CUSTOMER
Brought my 2024 Hybrid Sport Honda Accord in for service regarding fuel pump recall and to remove "Update error - see dealer" alert. Though I had an appointment,I waited in my car for approx. 20 minutes. Then was told at service desk that service would take 2-3 hours and that no loaners were available. No alternative transport like Uber or Lyft we're offered, meaning that I would be unable to do any of the chores I planned to do that day before needing to pick up my children from school. Finally, when picking up my car, I was informed that not hing needed to be done for the fuel pump and that they were unable to do anything about the update error because the "servers were down" and would not be up and running until the following week.
In short, due to one software defect and one manufacturing defect, I forced to forgo 3 hours of time which I sorely needed, only to have no effective work done on either issue.
Now, I have to return again next week in the hopes of the software update system being fixed. Given that am dealing with this many issues when my vehicle only has about 3k miles on it, this experience has somewhat soured my experience of Honda ownership.
3/1/2025
Patricia P. VERIFIED CUSTOMER
Arbenz always goes above and beyond to provide great customer service. It's appreciated!