Joshua Martinez was very professional, gracious, and extremely personable. After greeting me while I was sitting in my car, he suggested I wait for him at his work station inside the Honda dealership because it was cooler inside where I would be more comfortable. While filling out the service paperwork, he took the time to ask me about my day and was very genuine. He left a good impression with me. I found myself thinking about what a nice young man he was and how fortunate Honda is for having him as one of their employees.
8/2/2020
Gecel H. VERIFIED CUSTOMER
Juan provides great customer service.
8/2/2020
Ruben O. VERIFIED CUSTOMER
Having my honda serviced at this dealership is always a simple & pleasant experience.
8/2/2020
Fernando L. VERIFIED CUSTOMER
Amazing service, Trinity really went above and beyond
8/2/2020
James M. VERIFIED CUSTOMER
NUMBER #1 ??????????, BRANDON !
8/2/2020
Stephanie F. VERIFIED CUSTOMER
The representative was standoffish and did not do a great job informing me about my service. It felt like I was just a number and he was trying to get me off his list. As usual, the visit took nearly 2 hours for an oil change despite having an appointment, which is why I don’t come to this dealership anymore. In regards to COVID precautions, there was no one regulating or disinfecting the waiting area. I will keep my future appointments at the Alhambra location, since they are more efficient and customer service oriented.
8/2/2020
Ralph A. VERIFIED CUSTOMER
When I text message nobody answered
8/2/2020
Amar S. VERIFIED CUSTOMER
Mr. Paul helped me for Service A. He was very professional courteous and polite. He took me inside to sit. He brought all his papers for my signature also he picked up the payment without having to get up. I was not feeling well, my service was completed in a very short time. He also allowed me $5.00 discount. I am grateful for his service. Your Honda Dealership should be proud to have him as your employee. Thank you very much.
8/1/2020
Amar S. VERIFIED CUSTOMER
Mr. Paul helped me for Service A. He was very professional courteous and polite. He took me inside to sit. He brought all his papers for my signature also he picked up the payment without having to get up. I was not feeling well, my service was completed in a very short time. He also allowed me $5.00 discount. I am grateful for his service. Your Honda Dealership should be proud to have him as your employee. Thank you very much.
8/1/2020
Amar S. VERIFIED CUSTOMER
Mr. Paul helped me for Service A. He was very professional courteous and polite. He took me inside to sit. He brought all his papers for my signature also he picked up the payment without having to get up. I was not feeling well, my service was completed in a very short time. He also allowed me $5.00 discount. I am grateful for his service. Your Honda Dealership should be proud to have him as your employee. Thank you very much.
8/1/2020
Mariam F. VERIFIED CUSTOMER
Very professional and helpfu!
8/1/2020
Hugo B. VERIFIED CUSTOMER
Always a pleasure to service my Civic here at Norm Reeves Honda Superstore West Covina!!
8/1/2020
Jasmine G. VERIFIED CUSTOMER
Thank you staff was very friendly! And Gabriela Dominguez was awesome!
8/1/2020
Rosa T. VERIFIED CUSTOMER
Paul Phan, thank you so much for help. You were very informative and very helpful, excellent customer service a 10
8/1/2020
Kimberly M. VERIFIED CUSTOMER
I had a whole team of honda employees work with me to get the right service and part I was looking for! They were so friendly and helpful! This is why I get all my services done at Norm Reeves Honda Superstore West Covina! Thanks!
8/1/2020
Lynette V. VERIFIED CUSTOMER
Octavio Cortes is excellent and provided Great customer service. Very knowledgeable.
Thank you,
Lynette V
8/1/2020
Mario D. VERIFIED CUSTOMER
Always good standard service and wouldn't expect anything less!!
8/1/2020
Kenneth C. VERIFIED CUSTOMER
Everyone wore masks which was good.
8/1/2020
Gilbert Z. VERIFIED CUSTOMER
Joshua was awesome, knowledgeable, friendly, and efficient. During these turbelent times, it's great to know Honda continues to provide high quality service.
8/1/2020
Rosemarie A. VERIFIED CUSTOMER
First time customer at West Covina Honda... Great customer service.
Thank you