I think Brandon did an exceptional job today with assuring I got the best service. However a lot of the employees at this establishment were wearing their face masks at their chins and not covering their mouth and nose which was a little unsettling and part of the reason I did not wait for my car there.
7/12/2020
Christabel T. VERIFIED CUSTOMER
Anthony Sanchez was such a great help! Very friendly and professional! Thanks for helping me out today and going the extra mile in helping me with reseting my carplay!
7/12/2020
Leticia R. VERIFIED CUSTOMER
Great experience. Workers are professional and courteous.
7/12/2020
Sussan M. VERIFIED CUSTOMER
My Honda Civic LX has only been serviced at Norm Reeves West Covina because of the attention to detail of the technicians & customer service I always receive from the service specialists. All services my car needs are clearly explained before I decide to get additional work done.
7/12/2020
Denise M. VERIFIED CUSTOMER
Joshua services is top Honda service to customers. He has a great energy and his knowledge of what is to be serviced patiently explained. Appreciate all your staff but Josh has the extra something that makes you feel comfortable and knowing you are getting the best service from Honda Norm Reeves. Customer service is one of the main reasons I continue to have my Honda serviced there as well as purchased. Highly recommend Joshua and Honda staff.
7/12/2020
Mike F. VERIFIED CUSTOMER
Joshua Martinez did a great job helping me with my car.
7/12/2020
Caroline C. VERIFIED CUSTOMER
Anthony Sanchez provided great service! He answered all my questions and went the extra mile for example he offered to put my car key back on my key chain so I wouldn't mess up my nails???? Thank you again Anthony
7/12/2020
Marco B. VERIFIED CUSTOMER
Excelente servicio
7/12/2020
Melanie M. VERIFIED CUSTOMER
He was professional and kind.
7/12/2020
Fidel F. VERIFIED CUSTOMER
Great customer service Paul Phan was a great associate. Bit of a wait however even with a pre made appointment
7/12/2020
Nicholas C. VERIFIED CUSTOMER
Gabby is awesome. A perfect professional.
7/12/2020
Delia I. VERIFIED CUSTOMER
Great Experience!
7/12/2020
Deborah W. VERIFIED CUSTOMER
Too tightly scheduled for the number of techs on hand. What was promised to take one hour took nearly two.
Trinity was professional, efficient, attentive and so helpful!! I appreciated her knowledgeable and friendly help!
7/11/2020
Miguel C. VERIFIED CUSTOMER
I was satisfied with the whole process. Thank you!
7/11/2020
Nathan R. VERIFIED CUSTOMER
I had an issue with my newly leased pilot, and the team worked with me to take the vehicle in and repaired the problem with as little stress on my side as possible. It absolutely revitalized my trust in the West Covina team.
7/11/2020
Martha R. VERIFIED CUSTOMER
I went there for a battery because my battery went bad, and I had to pay for $64.00 for a battery that was under warranty. I don’t have money to fix my car otherwise I would, because I am on a fixed income and I can’t even pay my bills. I am very ill and I have to work driving around delivering postmates just so I can pay my bills and put food on the table for my kid’s. I am Grateful that I asked Trinity if they had a payment plan. She told me she would check to see if I Qualified. And I did qualify, but unfortunately now I have another payment to worry about. I don’t know what I will do when I have to go for my surgery. I won’t be able to drive for postmates, but the bills will still be there. Thank you Trinity for your help.
7/11/2020
Linda H. VERIFIED CUSTOMER
I wish you guys weren't so expensive!!!
7/11/2020
Victoria P. VERIFIED CUSTOMER
Trinity was my service advisor and she’s such a nice person, very polite and thoroughly explained services I need and kept me informed every step of the service. Thank you for helping to maintain my car in good shape and I feel confident and comfortable to go to your dealership for service just as good as my hometown dealer I have been with for long time.
7/11/2020
Dennise W. VERIFIED CUSTOMER
Juan answered all my questions. Was both friendly and professional.
7/11/2020
Leah K. VERIFIED CUSTOMER
I absolutely recommend Norm Reeves Honda to my friends and family, Sam helped to the max, thank you Sam, Si farcI have no complains what so ever