On Saturday (Paul) drop the ball and did not do as he said he would. Very unsatisfied with how he handle my situation. Thanks to Juan who stepped in and did what Paul was supposed to do, to begin with. So Kudos to Juan!!!!
6/23/2020
Maggie L. VERIFIED CUSTOMER
Associate Joshua followed with phone calls and made helpful suggestions regarding car care
6/23/2020
Elizabeth V. VERIFIED CUSTOMER
I love Norm Reeves Honda in West Covina. I go there for all my car buying needs Manny Alonzo is my go to salesman for my car purchases and I refer him to everybody I know. Josh today in Service was great!!! Very friendly, very kind, very helpful. His customer service was great!!
6/23/2020
Michael K. VERIFIED CUSTOMER
Service experience was very fluid and professional. Got my car done as promised in a timely fashion. Thank you
6/23/2020
Wesley A. VERIFIED CUSTOMER
Josh is an amazing employee!!! Everytime I need service, I try to find him and feel so blessed when I get him as my service provider. Today i recieved the BEST of the BEST service. I was actually seated by where his desk was located and observed him interacting with other customers along with a few that were seated next to me and he is an overall amazing, polite, great listener, observer, explains everything with detail, courteous, respectful young man. He stands out from the rest. Always greets me with a smile and is eager to here any concerns and patient with any questions. Honda should recognize this man as a great asset to this dealership.
6/23/2020
Mark H. VERIFIED CUSTOMER
Thank you!
6/23/2020
Chetan D. VERIFIED CUSTOMER
Everything was parfect
6/23/2020
Priscilla T. VERIFIED CUSTOMER
I was greeted with a smile and kindness. I have been feeling pretty bad but was greeted with respect gratitude.
6/23/2020
Stephanie F. VERIFIED CUSTOMER
Great service,fast!Joshua was very informative and professional!Great customer service
6/23/2020
Keith L. VERIFIED CUSTOMER
Paul was very helpful and kept me notified on updates with my car and the services completed and what may be needed in the future.
6/23/2020
Gabriel T. VERIFIED CUSTOMER
Paul was great! Speedy and polite service, treated us very well. Thank you!
6/22/2020
Omar M. VERIFIED CUSTOMER
Gabby was professional, friendly, and extremely helpful. So was norm!
6/22/2020
Philip M. VERIFIED CUSTOMER
One suggestion. Someone should provide a follow up to the customer when the completion of the service is taking longer than anticipated.
6/22/2020
Luis D. VERIFIED CUSTOMER
I was very satisfied with the service .
6/22/2020
Ernest D. VERIFIED CUSTOMER
Trinity was very friendly and very helpful!!
6/21/2020
Jeffrey V. VERIFIED CUSTOMER
Great assistance as always. Thanks!
6/21/2020
Teresa M. VERIFIED CUSTOMER
Everyone was very attentive and kept me abreast of the situation. I will take my car there again
6/21/2020
Frank M. VERIFIED CUSTOMER
Samuel was very pleasant to work with. He clearly explained everything that was going to be done, and answered all my questions. He also called me at home to update me on the progress of the work.
6/21/2020
Rex H. VERIFIED CUSTOMER
Accomodadating.
6/21/2020
Karla F. VERIFIED CUSTOMER
Juan ****Luna did an extremely great job and very informative with the information.