At the time of paying I was ran through what the technicians findings were. Techs recommendations were to replace the cabin air filter and engine air filter at the next service. If they could have brought that to my attention after the inspection I would have appreciated being asked if I wanted that to be addressed then and there instead of at the next service. A red box being checked requires attention. I’d appreciate the option to square it away immediately or to defer to later.
6/21/2020
Brianna L. VERIFIED CUSTOMER
Juan was very knowledgeable and helpful!
6/21/2020
Christopher B. VERIFIED CUSTOMER
Everything was great. Service was amazing and I know the car was going to take longer to get back then I expected so they offered me a rental so I wasn’t stuck at the shop. My car was finished the day I brought it in but I was **** with family matters. We all agreed it would be easier to return and pick up tomorrow due to time. Felt that made things less stressful for me. I love that you have cars to rent out versus that rental place Hertz. Never liked Hertz. One thing I did not like was the waiting for a half hour or so in my car when I had an appointment. Other then that my visit was really great. Felt that everything was taken care of.
6/21/2020
Normando S. VERIFIED CUSTOMER
he tell’s me everythingthat i need to know about the car.impressive....tnx
6/21/2020
Genevieve G. VERIFIED CUSTOMER
Gabriela checked me in but I wasn’t checked out by her. She was very friendly and helpful. Everyone was nice and courteous just unhappy with the wait time from when I saw that my car was finished to when i actually left. My car keys weren’t with my paperwork so i ended up waiting another 15 minutes to get them. The staff was very apologetic and found my keys in no tune. It wasn’t an issue for me, but I can imagine other people may be upset.
6/21/2020
Marco A. VERIFIED CUSTOMER
Joshua was extremely polite and professional. You are lucky to have him on your team.
6/21/2020
Carlos L. VERIFIED CUSTOMER
Gabbie was great! Excellent customer service! Will highly recommend!
6/21/2020
Gerson L. VERIFIED CUSTOMER
First off the entire interaction was great. Paul assisted me with the upmost professionalism. Explained all the issues with my car and provided me with the information in a matter that I could understand. He worked in having my AC fixed just in time for summer. I was able to drop off the car early and he took care of a lot of the paperwork for me. Called and texted me when the car was ready and quickly assisted during pickup. My car is back to normal and I couldn’t be happier with it. I have always had my car serviced at West Covina and hands down the interaction with Paul has been the nicest and most professional one I’ve had. I truly believe an individual like him is an immense asset in the service industry. Can’t say enough good things.
6/21/2020
Corey C. VERIFIED CUSTOMER
Hell yeah ! Tell her to call me ****-****-xxxx :)
6/21/2020
Lizbeth G. VERIFIED CUSTOMER
The guy that helped me, Joshua Martinez, was awesome. Friendly, knowledgeable and quick!
6/21/2020
Laura L. VERIFIED CUSTOMER
Brandon is awesome. He is professional and very thorough with explaining all the services provided and upcoming services that may be needed for our Honda HRV. We feel very confident with his experience and expertise. We have moved from San Dimas to Orange County, however we continue to have our car serviced by Norm Reeves Honda West Covina. Brandon’s customer service far exceeds our expectations. We are very grateful for Brandon.
6/20/2020
Lan G. VERIFIED CUSTOMER
Very professional
6/20/2020
Hector S. VERIFIED CUSTOMER
I was charged for something I didn’t understand I was going to pay for. Very unsatisfied and will be calling to speak to a supervisor
6/20/2020
Justo G. VERIFIED CUSTOMER
Excellent service from Trinity.
6/20/2020
Israel M. VERIFIED CUSTOMER
Great service and communication from Sam
6/20/2020
Angel C. VERIFIED CUSTOMER
Paul was a great service writer . Provided excellent service and kept me informed on my vehicle . I will recommend all my friends and family with Honda’s to get serviced by Paul.
6/20/2020
Mary C. VERIFIED CUSTOMER
I'm happy with the service I received and especially from Joshua Martinez.
6/20/2020
Gerardo H. VERIFIED CUSTOMER
Joshua was amazing. I refer all my family and friends
6/20/2020
Ria N. VERIFIED CUSTOMER
Paul Pham was very congenial and earnest. I most appreciate that. Anthony Sanchez assisted me for Paul once my car was serviced. He also very pleasant, like Paul, did not come across as insincere. Their customer service were excellent!