When I showed the rep for a coupon for oil change, she told me that she will honor the coupon. When I paid for the service, she did not apply the discount. When I brought it up, she told me that she can't refund the difference but will get her manager to help her. She told me that I will get a call about the refund but I never did. I called back in a week and the rep told me that she has spoken to the manager and the refund will be back to my credit card. Three days later, the rep told me that the Covina dealership has a different operating system that does not allow them to refund customers. She told me that since she could not give the refund, she will give me a free oil change and email it to me. Two more weeks passed and I have not receive the coupon. The refund was only $11. I will not come back to this dealership because of the service I received. Most importantly, the rep was not truthful.
6/12/2020
Ruo Yan. VERIFIED CUSTOMER
Good
6/12/2020
Silvestre N. VERIFIED CUSTOMER
Prompt service upon arrival of my appointment. Great customer service from team members. Trinity Guzman was efficient and helpful to solve the issue with my Honda Fit.
6/12/2020
Michelle C. VERIFIED CUSTOMER
Gabbi answered all of my questions and was very personable.
I am looking forward to my next oil change in 4,000 miles.
6/12/2020
Benjamin D. VERIFIED CUSTOMER
Gabby Dominguez was so helpful. Great job ????
6/12/2020
Jerely G. VERIFIED CUSTOMER
Excellent! Joshua explained to me what was wrong with my car and what they will do to fix it.
6/12/2020
Suchitra V. VERIFIED CUSTOMER
Service done promptly. Good customer service.
6/12/2020
Nam H. VERIFIED CUSTOMER
Professional. Answer all my concerns n on time. Thank you
6/12/2020
Danielle O. VERIFIED CUSTOMER
Trinity was super helpful and such a pleasure to work with! I want to thank her for helping me quickly and efficiently. Wonderful service.
6/12/2020
Vilma M. VERIFIED CUSTOMER
Was very good, thank you!!
6/12/2020
Ramon D. VERIFIED CUSTOMER
I wasn't happy about the other person taking and bringing in cars not wearing mask when he delivered my car and keys. Thought that was not being considerate of your customers during covid. That really bothered me.
6/12/2020
Ernest G. VERIFIED CUSTOMER
We bought a Honda for dependability. Every time we take are 2013 accord in for a simple oil change, there is always something wrong with our car, according to the service dept. it leaves one to think, is Norm Reeves a con operation? Service advisors are paid to up sell. Or is Honda’s quality garbage?
Now we need a valve cover gasket really? At 67k miles.
6/12/2020
Veronica V. VERIFIED CUSTOMER
The service writer was very helpful and explained what my suv needed and how much it it was going to cost me . After the service was completed he came to get me from waiting room and released vehicle to me .
6/12/2020
Maria A. VERIFIED CUSTOMER
It’s always a pleasure to go take my car for its service. Joshua Martinez is always very cordially and friendly .
6/12/2020
James L. VERIFIED CUSTOMER
Trinity was great and very informative. Service was quick and made my day much easier. Thank you again
6/12/2020
Thenisha I. VERIFIED CUSTOMER
Excellent service ????
6/12/2020
Michael G. VERIFIED CUSTOMER
Good experience even with everything being super busy still got my service done with great customer service as well thanks Brandon!!!
6/12/2020
Steven L. VERIFIED CUSTOMER
Prior to my arrival at norm Reeves, I was hesitant to schedule an appointment due to my previous experience at the location. However, after today’s service, I was more pleased with the service this time around. On arrival, the wait time for my car to be inspected was a little longer than expected but was decent compared to previous times. With the service provided by Brandon, the discussion was smooth and straight to the point. The wait time given was bearable and was even informed of additional services I may require. Overall, the service this time around was excellent and efficient.
6/12/2020
Antonieta B. VERIFIED CUSTOMER
I been with going into this dealership for my car service from the start. I had meet several great services , the service I received yesterday with Paul Tham exceeded all. Since there is no ride home service available I have to wait for my car. I was tired after 12 hours work in the hospital and need to return to work again last night. Paul targeted 2 hours wait , He was thoughtful to update me of the progress of my car, that makes my wait less painful. It meant so much to me to know that he truly care. Thank you . My name is Ann Betinol