Since purchasing my car from this crowley I have mentioned that my gas cap door was broken- each time I had brought said car in for service or recalls I have mentioned the gas cap door- today while my car was in for service the door fell off.... my warranty apparently does not cover the replacement and the service and sales department were unwilling to cover said repair..... again even though I had been mentioning this issue since purchasing this car ( which I had in for a passenager side signal light replacement within a week of buying). This is an issue that had been mentioned since day one and never resolved.
I am very unhappy with the fact that I had mentioned the issue and been put off with each service, and now expected to pay 169.00 for something that was obviously broken or malfunctioning prior to the sale.
10/6/2017
Kevin H. VERIFIED CUSTOMER
Very satisfied as always!
10/6/2017
Mary S. VERIFIED CUSTOMER
I had my 15,000 mile maintenance done and I was in and out in one hour. They showed me the filter (cabin) prior to replacing it so that I could see it needed to be replaced. Service dept. was very pleasant to deal with.
10/6/2017
Frank A. VERIFIED CUSTOMER
I will respond via e mail. Please contact
10/6/2017
Alvaro L. VERIFIED CUSTOMER
Good service
10/6/2017
Gladys S. VERIFIED CUSTOMER
Dan was awesome in really appreciate his great customer service and honesty.
10/5/2017
Suzette G. VERIFIED CUSTOMER
Brian was friendly and informative, the service was quick and to my satisfaction. Thank you for great customer service.
10/5/2017
Alan O. VERIFIED CUSTOMER
Thank u for quoting 2 days. And it was done as promised. Awesome job
Thanks again
PAM olsen
10/5/2017
Randy S. VERIFIED CUSTOMER
Stacey provided great service
10/5/2017
Carolyn Z. VERIFIED CUSTOMER
Thank you for your support and suggestions. I am grateful for your help and look forward to returning as my car needs service. I have owned my Kia for 3 years +\- and this was the BEST and most professional service I have experienced. William, Michael and the crew are awesome. Thank you!!
10/5/2017
Drew D. VERIFIED CUSTOMER
William was a pleasure to work with, greatly appreciated as a customer, I hope it's a trend in the industry.
10/5/2017
Maria A. VERIFIED CUSTOMER
It was a pleasure working with David. He was honest and curtious. His communication was on point and detailed answered all my questions without me having to ask because all info. Was provided in his details.
10/5/2017
Maximillion R. VERIFIED CUSTOMER
Thank you, Stacey. You were helpful and kind.
10/5/2017
Sherman L. VERIFIED CUSTOMER
The best service thec that I ever had since I have been coming to the dealership
10/5/2017
Valerie S. VERIFIED CUSTOMER
Stacey was very helpful and provided me with GREAT!service thank you
10/5/2017
KRISTINA L. VERIFIED CUSTOMER
If the svc tech could write comments if anything is marked less than green on inspection sheet, it would be appreciated
10/5/2017
Tina S. VERIFIED CUSTOMER
I came in,in a panic and Daniel was quick to have my car looked at and my issue resolved.He even had me a ride to work in no time! Daniel was great he was professional and had a smile the entire time. Thanks so much for the great quick service!!
10/4/2017
Nicole A. VERIFIED CUSTOMER
Great service!
10/4/2017
Louis S. VERIFIED CUSTOMER
Very pleased with the new drive-in service area. Nice job.
10/4/2017
Michael A. VERIFIED CUSTOMER
Awesome service all concerns and questions answered