What could be improved is rather than just hand the customer a piece of paper with numbers and codes on it, explain it. Had I not asked what a certain color code or marking meant, no one was going to inform me of how far spent my battery was. They could have explained that it be a good idea to replace it soon. Also a little blonde cashier handed me my paperwork without informing me of where I could pick up my keys. And when I asked her, she gave me the wrong name of the person I needed to see in the driveway. Not a big deal, but these little details take away from top notch professionalism.
9/30/2017
Maria B. VERIFIED CUSTOMER
Everyone was nice but I waited for my car for about 20 minutes extra it was done and I saw it sitting outside no one came to tell me until I said something. I am very Big on customer service.
9/30/2017
Anthony S. VERIFIED CUSTOMER
Thank you for a wonderful experience and putting us at ease and updating us doring the time we were there on our Kia and for the hospitality keep up the good work.
9/30/2017
Diane M. VERIFIED CUSTOMER
Thank you for the quick service
9/29/2017
Sonia S. VERIFIED CUSTOMER
Thank you for taking care of my vehicle! Thank you for being so friendly.
9/29/2017
Brunella I. VERIFIED CUSTOMER
I recently brought my car in for 2 recalls / service but continue to hear a noise at lower speeds
Who should I contact?
Please advise
9/29/2017
Donald D. VERIFIED CUSTOMER
Job well done. Fast and courtiess.
9/29/2017
Deborah W. VERIFIED CUSTOMER
Always extremely happy with Andy and the entire department.
9/29/2017
JEFFREY H. VERIFIED CUSTOMER
service team were great.
9/29/2017
Jessica C. VERIFIED CUSTOMER
Always have a great experience at valley hi Kia!
9/29/2017
Richard T. VERIFIED CUSTOMER
I am very pleased with the service I receive from Crowley and that is due mostly in part from the professionalism and service that Dan provides to his customers.
9/28/2017
Joan L. VERIFIED CUSTOMER
Would have been nice toget a rental (loaner) car on day 1.
9/28/2017
Roger V. VERIFIED CUSTOMER
Great service like always.
9/28/2017
Nakeisha W. VERIFIED CUSTOMER
Not the dealer's fault. I wasn't expecting to buy all new tires for the car already. The tire pressure sensor has been coming on way to often.
9/28/2017
Willene B. VERIFIED CUSTOMER
Thank you for always making this chore of car servicing easier with your hospitality.
9/28/2017
Bum L. VERIFIED CUSTOMER
Overall service was very helpful...
ANDY texted what is going on...
Thankfully..
9/28/2017
Hector S. VERIFIED CUSTOMER
Very nice person. He helped me with everything about my car. Exelent costumer service.
Thanks
9/28/2017
CATHERINE A. VERIFIED CUSTOMER
I haven't had any service yet.
9/28/2017
Debra W. VERIFIED CUSTOMER
Andy has always been helpful and goes out of his way to provide the help on anything I need....A+