Every time I have taken my Kia there to get the oil changed it has taken 2.5 hours. I don't understand why it takes that long. They were suppose to replace the chrome trim on my rear doors as well and that wasn't even done during those 2.5 hours. Apparently the trim ordered for my car was put on another car yesterday so now they had to reorder the trim and I have to come back yet again and waste another hour of my time. And all of this WITH an appointment. I couldn't imagine how long it would take if I just drove in and wanted one. I'm very unsatisfied with my service experiences at Kia.
9/13/2017
Gerda G. VERIFIED CUSTOMER
Did a great job today
9/12/2017
Cherie V. VERIFIED CUSTOMER
The service team was very helpful and attentive and did a great job servicing my vehicle. Thank you!
9/12/2017
Claire W. VERIFIED CUSTOMER
What was to be a 2 hr process took all day. I dropped the vehicle off at 8:30 am and didn't receive it back until 5 pm.
9/12/2017
Eric U. VERIFIED CUSTOMER
Never buying a Kia again in my life nor will I ever be taking my car to Valley-Hi Kia ever again. Two times I've taken my car in and two times I've been jerked around by your associates. very unprofessional. I am very displeased. I am being 100% honest when I say I'm never buying another KIA. Thanks for nothing.
9/12/2017
Victoria L. VERIFIED CUSTOMER
Stacey is very professional and makes sure you understand everything that needs to be done or work that was completed. Outstanding employee!!!!!
9/12/2017
Christine R. VERIFIED CUSTOMER
Car service was promised to be completed with 90 minutes. Work was done in 60. Outstanding...
9/12/2017
Britanion H. VERIFIED CUSTOMER
Every thing came out just as he promised.
9/12/2017
Jason F. VERIFIED CUSTOMER
This was obviously a sudden unexpected and frustrating issue involved with my Optima, however, I'm glad it happened at the time and location it did prompting me to have my optima towed to Valley Hi Kia where I was fortunate enough to have Stacey as my service advisor. She made a very frustrating situation as pleasant as can be. Stacey was very professional, compassionate and responsive to every question and call. She initiated frequent contact with us regarding the status of our car and responded immediately to every question and call. I have owned and dealt with numerous car dealerships in my life and Stacey has been by far the the best experience I have ever had. Thank you Stacey for your patience and kindness.
9/11/2017
Antonio P. VERIFIED CUSTOMER
David Galvez never disappoints. I never have a problem with the service department:)
9/11/2017
Dinora A. VERIFIED CUSTOMER
Mr. William M has been very helpful. Very knowledgeable and friendly. Made me feel very comfortable and answered all my question. Will defenetly go back.
9/11/2017
Puala D. VERIFIED CUSTOMER
We received excellent service from our service tech David Galvez! Thank you!
9/10/2017
Bradley B. VERIFIED CUSTOMER
Andy was great! Very personable. Took care of my needs to my satisfaction. I had already washed my car, but he offered to wash it anytime I was back in town. I left a happy customer.
9/10/2017
Ernie G. VERIFIED CUSTOMER
I felt she did an outstanding job taking care of my needs, from the day I spoke to her over the phone to set up my appointment, to when I got out of my forte to have my oil changed & tires rotated.
The politeness & courtesy she not only showed me, but the others she also had to deal with while taking care of my needs, showed me she actually cared about her customers & co-workers.
Now, I would prefer to deal with only her whenever I need both my 2012 forte & my 2016 forte to be serviced. Thank you. Ernie G
9/9/2017
Oscar G. VERIFIED CUSTOMER
Very professional and attentive. I will go back for my next service.
9/9/2017
JOSEPH C. VERIFIED CUSTOMER
My wife said her experience was great at the Kia service department.
9/9/2017
Julius M. VERIFIED CUSTOMER
Totally satisfied with the outstandiing service by çourteos and competent service. Thank you!!!