David Galvez is very professional, courteous and knowledgeable at his job. I will always bring my car to him for service because I know the job will be done right
7/27/2017
CHERYL G. VERIFIED CUSTOMER
We were on our way home to Sacramento when our check engine light came on. We found the nearest Kia dealer. Unfortunately we got there after the service department closed. Stacy made all the arrangements for our car to get diagnosed the following day. We were forced to stay the night in Victorville. Stacy's hotel recommendation was spot on. Even though the service department had a big backlog of repairs, Stacy was able to get our car diagnosed and repaired just as we were checking out of the hotel. Thanks to Stacy we were able to drive home that same afternoon.
7/27/2017
ROBERT A. VERIFIED CUSTOMER
Stacy did an outstanding job for me. I even spoke with her before I came in as I was concerned about the recall letter I received. She made my appointment in a very timely manner and kept me up to date on how the car was doing. I was very impressed.
7/27/2017
ANN Y. VERIFIED CUSTOMER
Stacy has an amazing sense of customer service and every time I have come into contact with her she strives for customer satisfaction and make sure that you are fully satisfied with your visit. She is very personable and always has a smile on her face while providing five star customer service
7/27/2017
Dolores O. VERIFIED CUSTOMER
She was very nice. I like that after she tell me things about my car.Shes ask after if I had a question. EXCELLENT SERVICE. ID GIVE HER A 10.
7/26/2017
Kristi O. VERIFIED CUSTOMER
I was extremely dissatisfied with the shuttle service provided.
I was originally told it would be approximately 3 hours for my service repair. I then waited over an hour to have the shuttle take me to the mall & then I was there less than an hour or approx an hour when I rc'd the message that my car was now ready. Unfortunately it was well after 2pm when I was finally picked up from the mall. I did not leave your location until roughly 3pm. I felt completely stranded. I spent over an hour and a half wasting my time looking out a window for the shuttle to come get me. I will not ever use this service again & wish I hadn't used it today.
7/26/2017
Stephanie P. VERIFIED CUSTOMER
Stacy was awesome. She as she went above and beyond any service professional should. She was very knowledgeable and hard-working. she answered all of my questions and addressed all my concerns very professionally and made me feel like I was a valued customer. I have been to Kia service department before and didn't get even close to the customer satisfaction that she provided me today. On a scale from 1 to 10 I would give her an 11. Thanks to Stacy's excellent customer service I feel confident bringing my car back to Kia for service. Thank you
7/26/2017
KATRIN S. VERIFIED CUSTOMER
Andy kept me informed of the status also explained to me what was done. Great customer service!
7/26/2017
LEONEL B. VERIFIED CUSTOMER
Good
7/26/2017
Romelia T. VERIFIED CUSTOMER
Wonderful service,thank you!
7/25/2017
ENRIQUE C. VERIFIED CUSTOMER
My car was ready much earlier than I expected. David was courteous and kept me informed on progress of the work.
7/24/2017
Donna L. VERIFIED CUSTOMER
Andy was extremely helpful and had great customer service.
7/24/2017
Vince E. VERIFIED CUSTOMER
He is a very outgoing person. Very friendly every time I come in.
7/24/2017
Sleiman A. VERIFIED CUSTOMER
excellent service and fast thank you
7/24/2017
O.Z. B. VERIFIED CUSTOMER
I'm waiting on my part to come service desk great.
7/24/2017
George B. VERIFIED CUSTOMER
I just hope my car is in good shape now. I bought it used from a car dealership but it only had 24,300 miles on it so its practically brand new. But I have had problems ever since I got it two months ago.
7/23/2017
Steven S. VERIFIED CUSTOMER
Andy is very professional and was on top of repairs
7/23/2017
Anthony M. VERIFIED CUSTOMER
Andy is one of the best service customer service guys here at valley hi Kia nothing but good to say thanks Andy
7/23/2017
RAUL S. VERIFIED CUSTOMER
Mr. GAlvez was so helpful from start to finish he answer all my questions. I had another get experience with the service on my Kia Optima. Thank you David Galvez
7/23/2017
Adilene A. VERIFIED CUSTOMER
Very friendly and helpful guy. Helped me with all the services my car needed.