Gene is always courteous and service is always done in a timely manner.
12/11/2024
Ann S. VERIFIED CUSTOMER
Great customer service!!
12/11/2024
Samuel O. VERIFIED CUSTOMER
Good service
12/10/2024
Illiora V. VERIFIED CUSTOMER
Very polite
12/10/2024
Lorin E. VERIFIED CUSTOMER
The service was very good and on time. Thank you.
12/10/2024
Kaynesha W. VERIFIED CUSTOMER
eric did a fantastic job and was very kind ! thank you so much
12/10/2024
Martha E. VERIFIED CUSTOMER
Thanks Eric Pérez you were very kind
12/10/2024
Carmen P. VERIFIED CUSTOMER
They forget to reset the service required sign
12/9/2024
Emmanuel M. VERIFIED CUSTOMER
A plus customer service!!!
12/9/2024
Tracy W. VERIFIED CUSTOMER
Did not have a loner car for me the guy that gave me the Rent-A-Car was rude and unprofessional. They kept my car from 11 to almost 7 o’clock at night never gave me a call to come and pick it up. I just took it upon myself to show up and when I did, they acted surprised and said they were just about to call me. I usually I am very satisfied with my services, but this time I was not.
12/9/2024
Jerry V. VERIFIED CUSTOMER
I'm very satisfied with kia and Mike Connelly great service manager
12/9/2024
Gabriel B. VERIFIED CUSTOMER
Great service
12/8/2024
Cali D. VERIFIED CUSTOMER
Didn’t receive call that vehicle was ready so I called dealer. I was told vehicle was ready for pick up. Went and picked up vehicle but on my way out I read the paperwork which said parts were ordered and so the service was not completed. Service advisor George Arroyo never spoke to me and no one was going to tell me the work wasn’t done. They just brought the car up. Very disappointed in the service there and that’s not the first time. Service manager should call me about parts order and reschedule.
12/8/2024
Patricia F. VERIFIED CUSTOMER
Michael is courteous and friendly
12/8/2024
Luz G. VERIFIED CUSTOMER
Service was nice and fast.
12/8/2024
Rose G. VERIFIED CUSTOMER
The wait time was less than they said.. sso thankful for this.. very polite people there at Covina Kia..
12/8/2024
Jacqueilne S. VERIFIED CUSTOMER
Excellent customer service. Thank you Kia team!
12/8/2024
Mauro P. VERIFIED CUSTOMER
Very happy like always not like my Toyota dealer
12/8/2024
Paul B. VERIFIED CUSTOMER
I look forward to filling out the survey, George Arroyo was excellent As my service adviser. I look forward to sharing more details when I get the actual survey.But Kia service department in Covina went far beyond what I expected.Provided the beservice.I have ever received for my car.. Thank you Covina Kia Service Dep!!@
12/7/2024
Rebecca R. VERIFIED CUSTOMER
well, the service was overpriced, but that’s To be expected at any dealership. What really bugs me is that When I checked the tire pressure on my car just now, One of them was at 28, One was at 31, The other two were at 30. Do you really mean to tell me that you guys rotated the tires, did your little multi point inspection but DIDN'T check the air pressure? That's ridiculous. After seeing that, I don't even trust that you guys actually rotated the tires.