Why schedule appointments even the vehicle isn't even going to be looked at for 2 days. Explain to me how being without a vehicle for multiple days and them paying you for that pleasure makes sense. Also the actual work would have only taken 3 hours based off the labor guide. If I make an appointment it's to get work done not be without a vehicle for multiple days.
3/1/2025
Manuel A. VERIFIED CUSTOMER
George Arroyo, helped me right away. Excellent customer service. My visit at the Kia dealer was very satisfying!!????????????????
3/1/2025
Tim H. VERIFIED CUSTOMER
All aspects of my service were excellent!
3/1/2025
Mary R. VERIFIED CUSTOMER
These folks are quick and thorough!
2/28/2025
Gail R. VERIFIED CUSTOMER
Always excellent and personable service from Michael. Can’t say I’m as excited about your pricing.
2/28/2025
Christian U. VERIFIED CUSTOMER
Honest , great service!
2/28/2025
Louie M. VERIFIED CUSTOMER
Great Customer service was provided to me by Eric Perez.
Thank you Eric
Thank you KIA
2/27/2025
Mitchell D. VERIFIED CUSTOMER
The car had marks all over it from the people who serviced it, I just had it cleaned. The staff at the counter were rude and not helpful. George who served me was polite but asked why I was there, the vehicle was new and due for a 6 month service. If he doesn’t know this yet, he probably should be briefed on the process of purchasing a new vehicle and how it works. I work a lot and don’t have the time for rude, incompetent people, especially when they look at me as if I’m the **** who wanted the stains off my new car, that was just cleaned the Friday before the service.
2/27/2025
Erin G. VERIFIED CUSTOMER
Matt is fantastic. He is the singular reason I am choosing service at KIA of Covina.His service is excellent, he is seamless, positive and super friendly.
2/27/2025
Elizabeth A. VERIFIED CUSTOMER
Matt is fast and efficient and friendly
2/27/2025
Gail T. VERIFIED CUSTOMER
None
2/26/2025
Marisol S. VERIFIED CUSTOMER
George did a great job with helping me out. Incredibly professional and hard working, also communicated very well with me and made my stay at Kia an easy one. Thank you George!
2/26/2025
Anna H. VERIFIED CUSTOMER
My brand new car has problems it shouldn’t have and has yet to be fixed
2/26/2025
Leigh A. VERIFIED CUSTOMER
Took to long to diagnose, didnt get the diagnosis correct. So even though the price for service was going to be less expensive ultimately than expected, it didnt include fixing the issue that was as much or more of a safety concern than what needed repair.
2/26/2025
Dena L. VERIFIED CUSTOMER
Michelle was very nice and courteous and patient with me when I was having trouble with my digital payment. The service was done within the allotted time.
2/25/2025
Desiree G. VERIFIED CUSTOMER
George is the best rep there ver kind, patient and efficient.
2/24/2025
Jose J. VERIFIED CUSTOMER
Thank you for finding out the problem of my Seatbelt that was not working and I appreciate your Service
2/24/2025
Brian E. VERIFIED CUSTOMER
Always good service, never been disappointed, look forward to next service