Kia My Service

It was my first time in Kia in Covina Matt was very helpful and friendly will return ????

Gteat job George was very professional

Eric was efficient service advisor

George was the perfect example of what a customer needs when bringing in his or her. He was knowledgeable and honest.

Eric was great! Went out of his way to help us! Very nice,courteous and professional. Thank you Eric!

Mike is the best !!! Why did you say answer one question when there were actually two? I absolutely LOATH ??doing these damn surveys. If there was a problem, you would know about it before I ever left.!!!! I come there to have work done not to do work and you guys nag about these surveys all the time and I absolutely hate it.

Gene is very nice and helpful.

Yes, Michael was very helpful

The service itself was ok, but I expected my car to be washed and was not.

It took 19 days for them to diagnose my car and give me a rental. Then, even though I had only owned the car for 3 months, I had to prove that I serviced it to get the work warrantied. Also they didn’t extend the car rental and I had to make phone calls before Enterprise charged my card for $1063. Nothing like picking your car up after 51 days and it’s so dirty you can’t see out the windows. Kia Covina didn’t even know I bought the car from them, the online reviews are accurate. Place is a joke.

Very great service.on time with every step and process, thank you

Service was quick, completed on time, Eric was friendly and I couldn’t ask for more. Thanks!

I am very disappointed with Kia. I was recommended to do both the engine clean up and oil combustion test, which are 2 of 3 steps required by Kia to fix excessive engine burning oil and paid $850. After Kia swiped my credit card with such high charge in order to pick up the car last night, I was told I don’t qualify for engine repair as the oil burning manufacturing defect is only available to 1st time owners. I am a second owner so Kia will not repair the engine even though it is a Kia manufacturing-defect. I disclosed to Kia that I had opened a Kia case and wanted to follow steps to qualify for engine repair. So I disclosed my intention and Kia did not act in good faith by recommending to do combustion oil test and engine clean up when i was clearly not a candidate since I am second owner. I have done all my repairs and oil changes at Kia. Now I am left with a bad engine die to Kias manufacturing negligence, no hope that Kia will fix the engine burning oil and less $850 out of pocket. I trusted Kia with repairs recommendation but feel Kia did not act in good faith by telling me I would not qualify fir engine repairs before the work was perforned. I don't have $10K to fix the engine burning issue or money to buy another reliable car.

Service was fast & efficient. George Arroyo was very professional and informative, he kept me up to date of the progress of my vehicle.

Awesome service . Highly recommended.

George was great in every interaction I had with him.

Gene is always wonderful. He explains everything so that I understand what they are doing.

Always good

Sure am appraisal wouldn’t hurt.

Michelle had excellent, communication skills. It was a good experience. She was very focused.