Terrible communication from the staff. Not one good experience from all the visits. Staff with bad attitudes. I don’t really think they care about the customer. We won’t be purchasing or servicing our vehicle any longer with you.
11/21/2024
Teri M. VERIFIED CUSTOMER
The team was very professional and mad sure that my car’s repair needs were taken care of.
11/21/2024
Linda C. VERIFIED CUSTOMER
Had appointment for three weeks for recall. They were aware what parts were needed. Didn’t have one of the parts.
I was told it would take two hours, when I got there I was told two and a half hours. It was over three hours and the job is not complete.
Customer satisfaction? No
11/21/2024
Darius B. VERIFIED CUSTOMER
Eric is very good at his position He texted me from the minute of delivery to dealership giving me updates throughout the day. Once completed he offered to do so much clean the car gas it up so nice and gave me a good feeling on the dealership
Now is my Stinger 100% repaired I will say yes and to add they cleaned my engine as antifreeze spraying everywhere loved that! My car looks brand new again
Overall 10 out of 10 for a rate on the overall experience
TY
11/20/2024
Desiree M. VERIFIED CUSTOMER
George Kasem was very professional, helpful and courteous.
11/20/2024
Celia O. VERIFIED CUSTOMER
George was attentive to contact me to letting me the status of my ca.
11/20/2024
Pacifico V. VERIFIED CUSTOMER
As usual I'm satisfied.
11/20/2024
Richard W. VERIFIED CUSTOMER
Great Service
11/20/2024
Noelia J. VERIFIED CUSTOMER
Matt was great explaining the service, advising and recommending what needs to be done to take care of oil issue my car is having. Matt is very professional and knowledgeable. Great experience. Thank you.
11/20/2024
Jorge M. VERIFIED CUSTOMER
Awesome representative! Very professional and knowledgeable!
11/20/2024
Amy B. VERIFIED CUSTOMER
I was satisfied with Michael. He always provides excellent service. My problem is that the price on the Covina Kia website for normal factory maintenance was $183. At the dealer, I was quoted $302 for the package, not even including the replaced air filter included on the website. Thankfully, Michael recognized that this was not okay and provided the service at the website price, minus the air filter. Your business should honor your posted prices. From $183 to $302 for service is ludicrous.
11/20/2024
Ramiro V. VERIFIED CUSTOMER
Michelle ****She is very kind, she explained everything well to me, she is very kind
11/20/2024
Carrie L. VERIFIED CUSTOMER
Thank you!
11/19/2024
Maria A. VERIFIED CUSTOMER
Eric Perez is being always helpful and he provides always a kind and respectful customer service. He listens and answers all my questions.
11/19/2024
Sergio F. VERIFIED CUSTOMER
Good service from George
Nice person
11/19/2024
Ana R. VERIFIED CUSTOMER
George gave an excellent service
11/18/2024
Juan R. VERIFIED CUSTOMER
He was very professional and he make sure everything was done correctly …overall very satisfied with the service keep up the good work ????????
11/18/2024
Dawn C. VERIFIED CUSTOMER
Matt did a very good job and his customer services went above and beyond what he needed to do. He kept me informed all the way. He also facilitated a loaner vehicle so I could make my appointment in another city. Thank you.
11/17/2024
Tim S. VERIFIED CUSTOMER
Well, I trusted your mechanic and service advisor to be honest in their work. Two months ago, I replaced the battery and had all of the terminals cleaned at that time. One month ago, I replaced all of the wipers myself front and rear, so obviously they did not need to be replaced because of any wear. I also told Mr Connelly that I did not need the battery attended to because it was only two months old. Imagine my surprise when I got a charge for the battery service and replacement of my brand new wipers. I feel very uncomfortable now that the mechanic didn’t even inspect it prior to replacement, he just did it so he could get the up charge. This makes me very cautious of being able to trust your services. I was not even offered the opportunity to see the old parts that were supposedly replaced.