Eric, Adam and Tricia were all so kind and helpful. I forgot his name, but the person who took my payment was also funny and efficient.all in all, great service from West Covina Kia!
11/13/2024
Saul G. VERIFIED CUSTOMER
We received an appointment reminder for service. Before we arrived we received a call from the retail manager, offering us a lower payment on a newer vehicle. I explained that when we purchased our SUV two years ago, we paid cash and did not have a balance or a monthly payment.
When we arrived to the KIA dealership in Covina for our service appointment we were informed that the part needed to be ordered and was being shipped from the East Coast.
We initated the service in August and were told that the part was available, but we needed to wait for one more approval on the USB port, that we requested to be serviced as well.
We were disappointed that the part needed was not available when we were informed that it was available in August. We kept our appointment only to leave without our vehicle being serviced.
The service attendant informed me to give it about a week for the part to arrive and if we don't receive a call from them, for me to call the service department to check to see if the part arrived. Not good…
11/13/2024
David V. VERIFIED CUSTOMER
None at this time
11/13/2024
Bernadette G. VERIFIED CUSTOMER
The service was done sooner than expected and my car came out clean. Mr Perez was polite and respectful. The reason why I go to Kia Motors for servicing my car all these years.
11/13/2024
Carol O. VERIFIED CUSTOMER
Eric provided exceptional service and answered all my questions with knowledge.
11/12/2024
Christina S. VERIFIED CUSTOMER
Matt is great! Super professional and personable. Thank you Matt!
11/12/2024
Desiree V. VERIFIED CUSTOMER
George was very friendly and helpful.
11/11/2024
Gladys F. VERIFIED CUSTOMER
Very good service
11/11/2024
Diane M. VERIFIED CUSTOMER
Matt Park was so professional when I took in my car to have the sun roof repaired. He took the time to explain what was going to be done and set an initial time frame. He was very good in letting me know that the time of completion was changed. When it was completed he notified me so i could make arrangements for pickup. I am very happy with the service I received and plan to use your agency in the future. Also, I was real impressed with the short video that was made of your multi-point inspection & report.
Thank You, Diane M
11/10/2024
Dawn C. VERIFIED CUSTOMER
Matt was great. However the last two times I was told my car would be washed and it wasn’t. This time I was told that it would just be the windows. Matt told me that the windows were being washed and it would be right out. When it was delivered the windows had not been washed and the tag for when the next service was to be done was not placed on the wind shield. When I am told that things are going to be done and they are not it makes me wonder was the service done completely???? The bays are hidden so I cannot even watch what is being done. When I talked Matt, after I left, he apologized and promised a full wash on Friday when I return.
11/10/2024
Jessica G. VERIFIED CUSTOMER
You are the best!!
11/10/2024
Harold P. VERIFIED CUSTOMER
I was treated very rudely
.i have already spoken to the service manager about my bad experience and I hope this never happens again
11/10/2024
Dannya H. VERIFIED CUSTOMER
Picked car up today 11-9-24 and Svc advisor said there was nothing wrong with vehicle. They checked it and drove it and they did not find anything wrong. Well we made it to rose bowl and vehicle with once again the engine light came on and the HEV and the message reads shifting condition not meet. Also reads check hybrid system. So I will be contacting Kia corporate again to have it added to the case I opened. This is 2nd x going in for same issue.
11/10/2024
Jose Omar. VERIFIED CUSTOMER
Michelle made this visit extremely easy, efficient and comfortable. Very impressed with her customer service. Would want to recommend as someone who you can trust.
11/10/2024
Daniela B. VERIFIED CUSTOMER
Michael was amazing and really helpful. The next day all my tires were low on pressure . This is the 2nd time this has happened to me after a maintenance visit.
11/9/2024
Nancy J. VERIFIED CUSTOMER
Eric was awesome. Very helpful. Customer service was delightful and professional. But, KIA has changed a lot from new ownership and past ownership. . Prices are way too high for just an oil changed and car rotation. My car was washed but I also was given an email stating that will no longer happen due to water shortage. I don’t think water shortage has anything to do with that except for another ownership thing of making more money. Even down to handwritten reminder tags in window for when next oil change is due. Very tacky. I doubt very seriously if I ever come back. It was suggested to get a full service and it would be $1300 (something like that). That will never happen. I checked around and that is higher than other KIA companies but I will choose where I get my service done. Please note, my feelings of KIA Covina has nothing to do with Eric he was very kind and his service excellent. The guy next to him was very annoying however.
11/9/2024
Rodica S. VERIFIED CUSTOMER
Thanks for your services
11/9/2024
Maria C. VERIFIED CUSTOMER
George was great with keeping me updated. Truly appreciate his help