Kia My Service

Car oil light flickers on and off when idle or stopped after recall/repair. Tried calling Eric Perez to follow for advice. No response/on hold with service too long.

All went good. Thank you

very informative and helpful with the service thank you

As always Mr. Connelly takes great care of me and my vehicle. No complaints

The service is terrible. It takes to long to find out what the issue is to get your vehicle fixed.

George was very helpful

Matt Park was very friendly and nice. Helpful explaining everything. But someone took a blue Mickey Mouse key chain with a gold key that was left in the engine with my car key. I have a witness that see it in the car. I call Matt he asked the person who check in my car , and of course he said he didn’t see the key chain. I know what I had and what I left in the car. Checked all over can’t find key chain anywhere. All so my air conditioner is making a wired noise that it was not making befor.????????

I feel service is good

I’ve always had a great experience when taking my K5 in… but this time was different, I arrived at 9:30 and my car was at max suppose to take only an 2 hours, I waited until after 12pm and asked if my car was almost ready and was told the “radio update” had just begun and it would be another 30 minutes to an hour … so I said fine since I was told the radio update could not be stopped… I waited until 1:15pm and went back and was told that the radio update had not moved at all so I basically waited another hour for nothing by this time I had been at the dealership for nearly 4 hours and was finally told they would be providing me with a rental car which I was grateful for but what I wasn’t told was that enterprise had informed my service agent that they were low on inventory and I would be waiting a bit .. once I got to Enterprise I waited another hour. My car was finally ready the next morning and I paid online cause it said it would be easier and faster and I would bypass having to go to the desk well that didn’t happen when I arrived my car had not been pulled out and I had to go and wait and line for my keys and paperwork … my car had also not been washed but I just wanted to get out of there so I did but overall was not my best experience

Mike is always so kind. I refuse to go to any other person! I trust him.

I don't appreciate being sold a $1,900 "maintenance" service and a $92 "cabin filter replacement". Total shark behavior trying to rip innocent people off that don't know any better. Shame on you.

My Visit was Not Good. I was Told I Needed Brake Service My Brakes was At 2mm, I Told George Why was That Considering February My Brakes was @10 with a Green Mark. He Said Maybe its How You Drive, I told Him I don't Drive My Car that Much and I know When My Brakes are going Bad, I have been Driving Since I was 16 Yrs Old, I'm 62 I know when My Brakes are having an Issue and They Are Not. I Told George I wanted to pay $50 Cash, I handed Him $60 and Put $55.68 on My Credit Card. George Said they didn't have Change, So I Told Him just Use the $60 Then i'll Put $45.68 on My Card. I am at the Dealer what You Mean You Don't have Change. Someone Rearranged My Glove Compartment which made Me Feel like Someone was looking for Something, I have Personal Information that was left at the Top of Everything in the Compartment. Mike told Me the had to go in the Glove Compartment to Check the Filter But Should have Put Everything back Correctly. My Paperwork was Never Rearranged Before. Pictures Was Taken of the 2 Filters Requiring Immediate Attention But None was Taken of the Brakes Requiring Immediate Attention and They were Supposed to be at 2mm, At Least I have Not Seen any Pictures. It Doesn't Make Sense to Me. In February Battery Performance & Terminals The Yellow Box was Checked Needing Attention Soon. Today 11/1/24 the Green Box was Checked Meaning Ok, Really. Doesn't Make Sense again. In February My Front Windshield Wiper Blades were Checked Okay, In Which Yes They Were. Today 11/1/24 My Front Windshield Wipers was Checked Okay, My Front Windshield Wipers Need to Be Changed They Smear when I Put Water on Them & Don't Dry. From All the Heat They Need to Be Changed So Why Was the Box Checked Green Today. I Noticed My Car Did Not get a Wash, George Told Me They Don't Do that Anymore, I Told George Let Me Get Out of Here, This is Ridiculous. Also I Don't Want Paperwork Sent to My Phone, I Prefer My Email in Which You have in My File. So Today I was Very Disappointed with Kia. It Kept Bothering Me So I Called Back to Speak With Mike C. About What I Experienced at Kia Today.

Mike embodies the essence of exceptional customer service. His comprehensive knowledge of processes and unwavering willingness to assist are hallmarks of his professionalism. Mike’s commitment to fairness ensures that every transaction is conducted with integrity. His trustworthiness and reliability have fostered a strong bond between us, and I eagerly anticipate my regular visits, recognizing the invaluable time and effort required to cultivate such a valuable relationship.

George was amazing he was my angel.

Everything was good except for the girl that make the appointments rid as heck

The service team was very friendly and informative.

We are satisfied with the final result of the vehicle. However, the communication during the service time was not good.

When I step up at your dealership a Manager or supervisor heard my problem on my car and he immediately help and assist me have me an appointment for the 4 recall and rear view mirror, today October 31 I brought my car to the dealership and after 4 hours the job was done! All I could say is Thank You!

George is the best!!! Always so attentive and great communication.

Mike was great! He answered all my questions!