Kia My Service

George was patient & helpful. He advised me as to what my Soul needed .He let me know when the car was almost ready & quickly got the paperwork done. He walked me to the car & gave me the paperwork.

Great as always

Underbody shield was not properly secured. And engine oil was not topped off.

Michael went above and beyond for me today. I appreciate you taking a look at my battery situation and fixing it! Grateful for your attention to detail. Thank you!

One of my covers for the bolts was not put on after tire rotation.

Always professional. Appreciate the Shuttle Service

My major issues with the service were: 1) I felt like I was misled from the start on the timeline of when my car would be diagnosed and potentially serviced. I made an appt. and checked my car in on a Friday. George told me they should get to it by Monday or Wednesday the latest. After diagnosis he will follow up. I kept calling and texting asking for status and it was always excuses as to why they hadn't looked at my car yet. After 2 weeks the only thing I know they did was read the engine error code, which takes a few minutes. Meanwhile I spent $450 on a rental car over 2 weeks thinking that some work would get done on my car. 2) I asked to get the ignition switch recall done on my car when I checked it in. George never got someone to do it over the two weeks, even though the technician wasn't working on diagnosing my car. After 1.5 weeks when I talked to George, I asked him to just do the recall and at least get that done. He agreed, but then at the end of 2 weeks nothing had been done. So that's when I decided to just take my car back because I don't like being stringed along. 3) my car was much dirtier than it arrived. I realize you have a policy of not washing the car, but you're supposed to clean the windows and the windows weren't cleaned. 4) when I came to pick up my car, they could not find the keys or service tech. I had to wait while they figured out where my keys are. Eventually they said the service tech took my car out for a drive. But they weren't clear why he needed to do that. My check engine code was for emissions, why would driving my car help diagnose that? They couldn't give me a straight answer as to why he drove around in my car, and also he never let anyone else know at the service dept., because no one else knew where he was (they thought he was on lunch break). 5) I told George about the burning engine oil issue when I checked it in. But he said he didn't want to put that down because that would cost more than a normal diagnostic. When I called after 1.5 weeks he said he can do an oil level check and start that process. So I agreed to do that. But why didn't he offer that when I checked the car in? In the end the oil level check was not done because he didn't do it in the few days after the conversation and I decided to just take my car back and not wait for them to still do it when I came after the car had been there for 2 weeks. 6) George still attempted to charge me $250 for diagnostic even though they never completed it. All I know they did was the code read. If they did more they should have documented what was done. The web link for the service was never updated after I checked my car in. They never did the multi-point inspection that seems standard from the web link. I refused to pay for an incomplete diagnosis, and George was polite and apologized and took off the charge. 7) George never texted me back, even though I would get messages telling me to text if I have any questions. I would have to call to get ahold of him.

Gorege is the service manager I have ever met in dealership.

I've worked with Gene and Lifetime KIA for years and have always been pleased with the work.

I had an appointment and they don't look at my car for 2 more day

I asked to get text messages yet your still sending them

I am really happy to have my car service at your dealer. Thank you.

Always satisfied with the service. I have been using this facility for over ten years.

It took 3 hours just for the oil change my appointment was at 11 am and I get off from the dealer at 1 pm

Question: In the work done yesterday we found needed repairs to the IPM assembly and the audio unit. Is there an upgrade audio unit or is the only unit to replace it the same type?

Very professional and personable

The repair wasn’t done correctly

George was knowledgeable,professional and it was a done in a timely manner

Adam, Oscar and Mike were amazing. But unfortunately my vehicle still have the same issue and actually worse. My EV9 Driver seat still wobbles and more than before.

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