Mr. Perez was very patient and answered all of my questions. Need more people like Mr. Perez.
9/24/2024
Robert L. VERIFIED CUSTOMER
George explained everything to us and made it very understandable.
9/23/2024
Rachelle L. VERIFIED CUSTOMER
George was great!
9/23/2024
Anissa T. VERIFIED CUSTOMER
Professional and friendly
9/22/2024
Joseph B. VERIFIED CUSTOMER
My appointment and service was on time. Also was promised a completion time and the repairs were finished sooner, thank you
9/22/2024
Briana L. VERIFIED CUSTOMER
Matt was very communicative and easy to understand. He was always ready and able to answer any questions I had at any time. He also anticipated my need for a check in to see how things were going and reached out first at times. Great service from Matt.
9/21/2024
Rodica S. VERIFIED CUSTOMER
Thank you for your services
9/21/2024
William M. VERIFIED CUSTOMER
Michelael went above and beyond and was so professional and knowledgeable. I would not hesitate to take my vehicle again.
9/21/2024
Laureen G. VERIFIED CUSTOMER
First: He never texted nor called me to let me know my part was in! Two months latee i came in and made an appointment for today at 11:00am! It was a fuse needed to complete recall requirement and i was stuck waiting over two hours!! No communication until I went to desk to ask. Poor customer service rxperience.
9/21/2024
Clementina U. VERIFIED CUSTOMER
Completely satisfied
9/20/2024
Robert H. VERIFIED CUSTOMER
The person who helped me check in the car was very helpful.
Waited 5 hours for an oil change was ridiculously. To call to who ever to check on my warranty was ridiculous also. They never did that before. This was ridiculous waiting for 5 hour for an oil change. What was the use of making an appointment.
9/20/2024
David G. VERIFIED CUSTOMER
Other than it took a little while for the the right part, once it came in everything went fine. Thx Michael for all your help.
9/20/2024
Martha L. VERIFIED CUSTOMER
Thank u! Kinda bummed the car washing is not being offered anymore!
9/20/2024
Amelia P. VERIFIED CUSTOMER
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9/19/2024
David A. VERIFIED CUSTOMER
Excellent!
9/19/2024
Luis C. VERIFIED CUSTOMER
Muy buen servicio y un trato amable gracias
9/19/2024
David O. VERIFIED CUSTOMER
The only reason I go to Covina Kia is that
I get excellent service from Mike Conelly.
I am always happy with the service I get.
Thank u
9/19/2024
Ronald M. VERIFIED CUSTOMER
I had an event to celebrate my Mom’s 97th birthday. I was notified multiple times of my 3:00 appt. I called in the morning, and tried to explain I would be waiting for my car. She showed no caring, and said it depended on the service dept. I tried to tell the service writer and he didn’t care, either. I waited almost 4 hours, for a 1st time service on an 8,000 service. They said due to the water issue, they no longer wash the cars, but I sat in the waiting room, and heard salesman tell new buyers, that they were washing their car, and would pull it up out front. They said they would at least do the windows, and they didn’t. Then Michael Connelly wanted to give me some joking small talk conversation, when I was picking up my car. I’ve bought 2 cars from your dealership, and sold 4 to friends, through my work. I was underwhelmed, and I did not appreciate any of the customer service, I received.
9/19/2024
Alfonso S. VERIFIED CUSTOMER
Mike is always polite and explains what is going on with your car and what needs to be serviced.