The only reason I go to Covina Kia is that
I get excellent service from Mike Conelly.
I am always happy with the service I get.
Thank u
9/19/2024
Ronald M. VERIFIED CUSTOMER
I had an event to celebrate my Mom’s 97th birthday. I was notified multiple times of my 3:00 appt. I called in the morning, and tried to explain I would be waiting for my car. She showed no caring, and said it depended on the service dept. I tried to tell the service writer and he didn’t care, either. I waited almost 4 hours, for a 1st time service on an 8,000 service. They said due to the water issue, they no longer wash the cars, but I sat in the waiting room, and heard salesman tell new buyers, that they were washing their car, and would pull it up out front. They said they would at least do the windows, and they didn’t. Then Michael Connelly wanted to give me some joking small talk conversation, when I was picking up my car. I’ve bought 2 cars from your dealership, and sold 4 to friends, through my work. I was underwhelmed, and I did not appreciate any of the customer service, I received.
9/19/2024
Alfonso S. VERIFIED CUSTOMER
Mike is always polite and explains what is going on with your car and what needs to be serviced.
9/19/2024
Dwight J. VERIFIED CUSTOMER
Fast efficient friendly
That's Carl
9/19/2024
Guillermo I. VERIFIED CUSTOMER
The diagnosis was weak as in no offer but just to replace engine which is sad that I buy a car from Kia to later realized once it reached its warranty of 10 years or 100000 miles it takes a dump!!!very disappointed in service and no offer of a discount at all
9/19/2024
Clementina U. VERIFIED CUSTOMER
Completely satisfied
9/18/2024
Mary R. VERIFIED CUSTOMER
The service was quick and thorough
9/17/2024
Inocente O. VERIFIED CUSTOMER
Very nice person
9/17/2024
Marc R. VERIFIED CUSTOMER
He went above and beyond to help me get my car diagnosed and repaired as quick as possible so I could get back to work using my car. Thank you.
9/15/2024
Denise A. VERIFIED CUSTOMER
Eric,
Was very professional and great
customer service.He took time out to explain how to use my car report on my phone.
Matt,
Keep up the good work your doing a Fantastic Job!
Kia service department has changed and you have made a difference.Enjoy your weekend!!
9/15/2024
Ilse O. VERIFIED CUSTOMER
First of it all it took the dealership 3 weeks to give me a diagnosis with no update I had to keep call to know my status then after that the prices to fix a part is outrageous and it took them another week to fix my car a whole month in the dealership with no car loan has been the worse experience
9/15/2024
Steve S. VERIFIED CUSTOMER
Great job!
9/15/2024
Travis J. VERIFIED CUSTOMER
Mike was awesome. Fully explained everything I needed
9/15/2024
Frank M. VERIFIED CUSTOMER
Michael was professional, funny and transparent about the process. Most services are courteous but Michael made me feel welcomed as if I had been going to Covina of KIA for many years. Two thumbs up from me.
9/15/2024
Alicia A. VERIFIED CUSTOMER
n/a
9/15/2024
Larry S. VERIFIED CUSTOMER
I know you’re busy but over 3 hours for a scheduled first service was s bit LONG.
9/14/2024
Kathy S. VERIFIED CUSTOMER
It appears that the employees do no communicate with each other. My person assigned to wasn’t informed with the problem with my car. I now have to come back for another diagnostic test. $$$$$$