Kia My Service

George, was not pushy on upsetting: Oil additives or fuel additives. He scheduled a shuttle to drop and pick me up, and kept me updated on ETA.

Thank you for your good service.

Well done thank you.

Mike is always helpful and friendly.

It was great, Thanks again

Michael was very helpful and professional. We enjoyed working with him!

We took vehicle in for manufacture recall not for customer complaint like paper work states. Why don’t you state facts on paper work instead of throwing it on the customer?

I have a question. Do you have any 2024 hybrid Sorentos? I'd like to see one, and am considering a possible trade-in of the Toyota for 1.

Erick was very clear and honest in my car inspection and did some recommendations, that this moment I am not ready, but I will keep them in mind. Thank you for your great service!

No need. I was informed by your service dept. representative that under your new ownership. My service contract is no longer fully valid at your dealership. Therfore I will be taking my cars eleswhere.

Dear management team, I am writing to express my concern about the recent service I received at your dealership. I brought my vehicle in for a recall and Multipoint Inspection, and while reviewing the report, I noticed that the technician indicated that my windshield wipers were in good condition. However, this assessment is clearly inaccurate, as my wipers are visibly worn and even have parts that are deteriorating. Given the obvious condition of the wipers, I am concerned that other aspects of the inspection may not have been conducted thoroughly. This raises serious doubts about the quality and accuracy of the service I received. I would appreciate it if you could address this issue promptly, as I rely on accurate information to ensure the safety and maintenance of my vehicle. Thank you for your attention to this matter.

Satiesfied

I had to wait 2 hours for shuttle service, according to staff only one vehicle was available to transport customers, that’s ridiculous there were several people waiting. I took my car in for a recall and at pick up I assumed everything was done, staff who gave me my car keys and paperwork didn’t say I had to come back or anything. I took it upon myself to ask another staff person who looked up my car and said it was just “inspected” parts have been ordered and you’ll be called to schedule the actual repair, this is poor communication on the staff member who gave me back my car keys at pick up. I had asked if they’d look at my sunroof because it’s under warranty and is not opening anymore, I was told by multiple staff members that in order for my sunroof to be looked at I’d have to leave it there for 2 1/2 weeks to “wait in line”. This makes absolutely no sense, I need my car to work etc and I’d have to just let it sit there to they get around to it? And they don’t provide a loaner vehicle, not everyone can afford to rent a car, borrow a car or be without a car. This is just to inspect it , not eve repair the problem. I’d appreciate if someone would give me a call to resolve this problem, since it seems that no one at the dealership in service department can do anything. Sandra O

Check my vehicle to get fixed. Had motor replaced was under warranty, took it in for brake lights on wasn’t even looked at when I picked up my vehicle. There was paint damage. I was told because when they washed it, they washed it too hard deal claimed. The vehicle was ready. I went to pick it up was not paying it right was not happy with the way it looked for me. It was done. I went to pick it up and there was paint damaged on my door. Looks like somebody scuffed it or hit it was showing that it was taken off or buffed out they said my vehicle was done. Send me pictures and nothing was done to the sides of the front windshield. Very disappointed very unhappy with the service. I will be taking us step further owner of Kia. There’s no reason why I drove there four times and my vehicle was not done , we’re going on almost a month and I still have not received my vehicle due to not repairing the damage that was caused by the dealer I will be taking a step further contacting Better Business Bureau

Very satisfied

I left my car at the dealership all day, but they were not able to diagnose the problem or fix it and told me I have to make another appointment to bring my car in again on another day.

Michael is and has always been kind, polite, knowledgeable, and my preferred advisor when servicing my vehicle.

The customer service and mechanics are absolutely terrible. Contacted to update me on my car for over a week before I had to call to get an update. I was told when dropping off the car estimated time to diagnose was 3 days, it ended up being >3 weeks. In that time no one called or texted to update me on a timeline. I had to call multiple times a day before some one answered my call. When I finally reached someone 2 weeks later, I was told a sensor was broken and they ordered a new part. But no one contacted me to tell me this information, I was also not given a timeline as to when it would be fixed. It was 2 weeks later when I had to call multiple times to reach someone again to ask to pick up my car. I was told something else was broken in addition that would cost over double what a local mechanic would fix it. Upon taking it to a local mechanic we were told the wrong coils were in the wrong cylinders. I am utterly disappointed in the service and mechanics. This is my 3rd issue with the same problems in the last year. Obviously Kia mechanics do not know how to fix the underlying issue and just keep replacing the same parts. I will tell everyone to avoid kia at all costs. I would like a refund of everything I had to pay for in the last year as this is infuriating and this is a scam.

Eric Perez provided such an excellent service to us and I want to thank you him again .

Pricing is outrageously high and your people are rude. Not a good combo