Carl was very nice service representative I’m glad and pleased with his help
8/24/2024
Bob D. VERIFIED CUSTOMER
Highly qualified team. Excellent installation of the upgrade.
8/24/2024
Gabriela G. VERIFIED CUSTOMER
Mike was super nice and friendly. Every time I have came in for service, be always has a smile on his face. Great customer service.
8/24/2024
Mark W. VERIFIED CUSTOMER
Every was easy I had received coupons from Kia and used ten as well.
8/23/2024
Lourdes S. VERIFIED CUSTOMER
Brought my vehicle in for recall and was not told that the parts were not available.i was not happy to learn there was no shuttle to take me home while my vehicle was being serviced.
8/23/2024
Alan M. VERIFIED CUSTOMER
Gene is very trustworthy and didn't oversell, very happy with the result
8/23/2024
Greg H. VERIFIED CUSTOMER
Trust your dealership very much and we are happy with our service on both of our vehicles
8/22/2024
Ranier R. VERIFIED CUSTOMER
10/10 for service department shout out to eric perez
sales department not soo good.
8/22/2024
Debbi M. VERIFIED CUSTOMER
Complete the service within the estimated time instead of almost 4 hours later.
8/22/2024
Jennifer L. VERIFIED CUSTOMER
Very happy with my service. Everyone was so nice!!
8/22/2024
Oscar M. VERIFIED CUSTOMER
To say that I was highly disappointed with my experience with Covina Kia is an understatement! Up to this point, I've felt helpless and like nobody at that dealer cares. I'd love to be contacted by management some time next week since I'm leaving town tomorrow morning. The only reason I wish to share my negative experience with management is so that no-one else gets treated the way I did. I do not wish to be contacted by the technician that was assigned to my vehicle (George Arroyo) or his supervisor, Oscar. I've had bad luck with your dealership when it comes to you folks contacting me. Hopefully, someone reaches out to me this time. Thank you for taking the time to read my review.
8/21/2024
Edward K. VERIFIED CUSTOMER
Wasn’t told that a part needed to be ordered for the recall service, hence wasted almost four hours. One hour of which was waiting for my car to be brought out of service so that I can go home. I hope this is an outlier as my prior experience with Covina Kia has been excellent. Currently waiting for a callback to return and complete recall service.
8/21/2024
Rebecca J. VERIFIED CUSTOMER
I was Greeted as I entered the service dept was told I would be helped in a minute then once there was a free service rep I was asked my name and was then told after looking up my appointment time who my service rep was and I will be helped by Carl at the end. Then when I went to my rep I waited as he finished his call and still rep didn’t acknowledge me I continued to wait for my rep to acknowledge me waiting there for him and still he didn’t until finally he asked me if I needed help? The way customers are treated here at this location is very unpleasant makes the whole experience not even worth coming back.
8/21/2024
Esteban M. VERIFIED CUSTOMER
Na
8/21/2024
Mark F. VERIFIED CUSTOMER
Eric did a great job. Very friendly and helpful.
8/21/2024
Rebecca V. VERIFIED CUSTOMER
Excellent and very Professional in dealing with Clients answers all questions
Thank you
8/21/2024
Edwin S. VERIFIED CUSTOMER
Excellent service and friendly people, enjoyed the experience
8/20/2024
Francisco R. VERIFIED CUSTOMER
Good
8/18/2024
George S. VERIFIED CUSTOMER
Great service
8/17/2024
Maryhelen W. VERIFIED CUSTOMER
Awaiting backorder part for a recall to be completed.