Came in at 3 on a Saturday. Was told I would not be able to get service because my maintenance contract was sold to a company and in order to receive my contractual car care, the new company would have to give permission. SO my visit was a waste of time.
8/13/2024
Customer C. VERIFIED CUSTOMER
Excellent customer service
8/13/2024
Jo G. VERIFIED CUSTOMER
Eric is always amazing! And so is Adam.
8/13/2024
Tim H. VERIFIED CUSTOMER
Very efficient and very courteous!
8/13/2024
Agustin R. VERIFIED CUSTOMER
Really poor service from the Representative from there. When asked him a question, he didn’t even try to offer an alternative. Not to mention that he must have a medical condition because he was complaining he can’t get up from the chair. Really unprofessional.
8/12/2024
Kelli B. VERIFIED CUSTOMER
Mike Connelly has always taken care of us????
8/12/2024
Javier G. VERIFIED CUSTOMER
Thank you for your time and help.
8/12/2024
Ann S. VERIFIED CUSTOMER
Always very helpful
8/11/2024
Josh B. VERIFIED CUSTOMER
Excellent service. Everybody was friendly and welcoming
8/11/2024
Rodney H. VERIFIED CUSTOMER
Carl has great customer service skills!!! And a great attitude towards his clients!!!
8/11/2024
Angela P. VERIFIED CUSTOMER
Matt was vey diligent in working with my awful insurance company, Liberty Mutual. I appreciated the effort.
8/9/2024
Leigh W. VERIFIED CUSTOMER
Thank you for the great service!
8/9/2024
Desiree R. VERIFIED CUSTOMER
I appreciated all the updates I received for my vehicle but was sadden to have left my car there for over a month with only given a rental for 2 weeks once my car was approved for treatment. Also sadden that I received a notice that my car was ready for pick up and received a message to give the dealer a few more minutes for the wash to be washed. More than hours later once we went to pick it up it wasn't washed so was disappointed we were lied too. Overall thankful the car is fixed
8/9/2024
Michele W. VERIFIED CUSTOMER
George was very helpful and very professional. I appreciate him for making my experience better by addressing any concerns or questions I had. Thank you George and Covina Valley Kia.
8/8/2024
Jesus G. VERIFIED CUSTOMER
First off, One of my concerns on my vehicle was not addressed. The technician said he was not able to “duplicate” my concern yet when I got my vehicle back after 4 weeks I checked my concern at it happened again.
Secondly they gave my vehicle back very dirty with a fairly large scratch on the driver door and a stain inside my car on sunroof area.
8/8/2024
Diane D. VERIFIED CUSTOMER
Great customer service!
8/7/2024
Diane R. VERIFIED CUSTOMER
I appreciate that Kia always goes out of their way to make things right!
8/7/2024
Edgardo R. VERIFIED CUSTOMER
One minor complaint - the car was washed but when I picked it up I didn’t notice the roof had not been touched and remained totally dirty
8/7/2024
Herbert B. VERIFIED CUSTOMER
Mr. Perez was was a pleasure to work with. The service was performed in the time frame he provided.
8/5/2024
Jorge P. VERIFIED CUSTOMER
Great customer service. Always a pleasure to have my vehicle serviced by factory trained technicians