Waited a couple of hours for my car to get serviced but it was expected. Overall great service and customer service. Thanks again Kia.
7/7/2024
Luisjacqueline V. VERIFIED CUSTOMER
There was a bit of a mix up but the rep was able to take care of us so I would say the service recovery was great. Probably one of the better experiences I’ve had at Covina valley Kia
7/7/2024
Richard R. VERIFIED CUSTOMER
I was pleased that your dealership could get me an appointment in a timely manner . I was denied an appointment any time in the near future by a dealership close to my home.
I really appreciate the good communication from Eric and your staff.
Your receptionist was very kind when I picked up my car. I was seated with my two granddaughters and she timed the tv to Tangled , a kids movie.
7/7/2024
Mary R. VERIFIED CUSTOMER
Great service
7/6/2024
Thom C. VERIFIED CUSTOMER
Thanks
7/5/2024
Jose G. VERIFIED CUSTOMER
Thanks for your help
7/5/2024
Clay B. VERIFIED CUSTOMER
Tryed to sell me on engine performance oil treatment to remove carbon from engine. I called Kia Corp. They looked it up and "Stated that type of treatment is recommended if engine is using oil and vehicle must be left overnight." The vehicle only has 14700 miles. Left finger prints on hood.
7/5/2024
Armando C. VERIFIED CUSTOMER
Job well done, very satisfied with customer service rep Matt, only issue is my appointment was for 1:00PM yet my car wasn’t ready until 4:30 wait time way to long for an oil change. 2nd issue is excessive oil consumption need to add a quart of oil every 350 miles. Car does not smoke or leak oil.
7/5/2024
Christina L. VERIFIED CUSTOMER
I've been driving KIAs for over 20 years and was very satisfied. My 2012 Forte has been the best with no major problems. Thanks!
7/5/2024
Catherine A. VERIFIED CUSTOMER
Awesome service with Mat. Matt deserves to get recognized by the management for his great customer service.
7/4/2024
Bryant M. VERIFIED CUSTOMER
Very professional and great customer service
7/4/2024
Donna D. VERIFIED CUSTOMER
Love My Sorrento and Really Love LIFETIME KIA awhile Keeps Everything In Its Best Condition! Great On Time Service Department and Staff!!
7/4/2024
Dina O. VERIFIED CUSTOMER
Great people!! Great service!!!
7/3/2024
Courtney L. VERIFIED CUSTOMER
Matt is always very helpful and straightforward. Disappointed in the cleaning of my car. Received my car back more dirty than when I took it in.
7/3/2024
Marilyn G. VERIFIED CUSTOMER
The service dept is always helpful and are all around great.
7/3/2024
Gabriela S. VERIFIED CUSTOMER
I went in for service, my wheels have locks, and for the second time in a row the mechanic or whoever rotates the tires was not able to figure out how to rotate my tires!!! Even after i clearly explained to George Arroyo that one lug nut has the lock and the rest are regular lug nuts. I told George to make a note! They come back and tell me the lug nuts are warped. The guys in the shop are supposed to be trained professionals! Right! How can this not be figured out!!! 1 time understandable, ok but 2 times and with directions! Is it because I already paid off my note to Kia, I don’t deserve the same service as customers who are still making payments!
7/1/2024
Edward R. VERIFIED CUSTOMER
Great service
6/30/2024
Paul L. VERIFIED CUSTOMER
Matt was an excellent service representative and satisfied my needs and took care of our question and Service request
6/30/2024
Javier G. VERIFIED CUSTOMER
I will be back soon
6/30/2024
Sandra S. VERIFIED CUSTOMER
On the report there were things mentioned that could improve my vehicle and I was nis not told about ut