My car never got touched your service department told me he couldn’t touch my car till the 28 after it was already sitting there for a week so I’m not satisfied with the service I needed my car for work and you guess would’ve gave. E a looor anything I probably would have left my car car but you can’t put me ima rental until u can get the diagnosis
6/20/2024
Pat L. VERIFIED CUSTOMER
Eric was very friendly and professional. He also mentioned shuttle service which was helpful . Car was ready at the time he estimated. Eric made the entire experience easy. Thank you!!
6/20/2024
Edward P. VERIFIED CUSTOMER
????
6/20/2024
Christopher R. VERIFIED CUSTOMER
Ridiculous waiting time. Had my appointment at 12:00 didn’t get my vehicle back until 5:47. Received my car without sticker on windshield and dash board telling me I need service still.
6/20/2024
Benita F. VERIFIED CUSTOMER
I truly appreciate Michael Connelly with his honesty and his willingness to help me with my vehicle engine issue.. he was very kind and kept me updated with the status of my vehicle. Thank you Michael for being so kind and very friendly!!
6/20/2024
Fernandosilvia B. VERIFIED CUSTOMER
An appointment was scheduled so we could just take the vehicle for maintenance. The dealership new we had an appointment and they new what needed to be done to the vehicle. However they did not have the part they needed and and had to do another appointment. It was a waste of my time.
6/20/2024
Michael J. VERIFIED CUSTOMER
You guys are sending me texts about picking up my vehicle and then it’s done but we didn’t drop a vehicle off there recently. It was over two weeks ago.
6/20/2024
Amy P. VERIFIED CUSTOMER
Cory was great. Love that my service was timely. Only wish since I spent almost 700 I could have got my dent buffed and painted. I have to make another appointment for that. But Cory was very helpful and timely!
6/19/2024
Scott K. VERIFIED CUSTOMER
always professional friendly and courteous.
6/19/2024
Ray L. VERIFIED CUSTOMER
The service was excelente and the staff was friendly and the do a good job.????????
6/19/2024
Jesse V. VERIFIED CUSTOMER
Today I spoke to Eric your service rep over the phone. Instead of going over the service situation for today's visit he was quick to rush me off the phone. Then when I get in there I'm waiting in line and get checked in and the service rep couldn't take me because he said someone else was handling my appointment. I never heard of that since I've gotten service there. These guys need to brush up on there communication skills and their customer service. Today was a waste of my time and I hope next visit doesn't come close to this again.
Thank you
Jesse V
6/19/2024
David D. VERIFIED CUSTOMER
2 Years Ago In May 2022 I Purchased My Kia Soul From Cerritos Auto, I Never Like To Put Down A Place But That Service Department Really Needs Better Service, Last Year In May My Car Got Stolen And It Took Them 5 Seconds To Steal It, A Week Later I Found It And Once I Got The Police Ok To Move It I Had It Towed To Cerritos …. Biggest Mistake Someone Could Ever Go Thru. I Know Go To Your Service Area For Everything My Car Needs And It’s Way Better Service Thank You.
6/19/2024
Alan M. VERIFIED CUSTOMER
Great Service
6/19/2024
Jeff J. VERIFIED CUSTOMER
As always, fast friendly service.
6/18/2024
Marina R. VERIFIED CUSTOMER
My car stayed for 3 hours so that you could just tell me that they order a part. That was one number two. I arrived to pick up my car 3 hours later and they tell me they couldn't wash my car because the Kia paint by its own is chipping fating not my fault that's Kia's color. I seen other Kia souls with the same color. Same thing and they denied to wash my car which is a complimentary and I gave them the actualization go ahead. I mean the paint is already damaged. They denied it again so that was a nice and I had to wait until whenever they call me again so I could go back when they receive the part that they order. So no, I'm not satisfied. If they don't want the Kia paint to faint or chipped away, perhaps they will not use such a little quality pain. My car only from 2011 and it looks like a 40-year-old car. It's embarrassing and I'm really regretting the decision of buying that car in the first place. Have a good evening.
My name is Marina R
6/18/2024
Karina V. VERIFIED CUSTOMER
I wasn’t completely satisfied. I made my appointment for a “concern” at the beginning of May. My appointment date was May 20th. The vehicle was dropped off on the 20th but it wasn’t seen until 12 days later. Top make matters worse I had no updates from the service advisor. I had to constantly call to be updated. I’m addition I was without a vehicle due to diagnosing it taking so long. So far the seat is working properly but after $500+ I would hope so considering how many people have had the same problem with the seat.
6/17/2024
Robert R. VERIFIED CUSTOMER
He did have the part to fix the problem he said he had to order the part after I sat there for an hour
6/17/2024
Doreen M. VERIFIED CUSTOMER
Work was done in such a timely manner & the ride home and back to my car was greatly appreciated!!
All staff associates were very kind & professional, with my many questions. Thank you ????
6/17/2024
Isidro M. VERIFIED CUSTOMER
I was very upset that I had a scheduled appointment and when I showed up, Matt said the part was not ordered. So now I have to wait until the part arrives to getscheduled in. And hope nobody forgets to call me when Covina Kia gets the part!
6/16/2024
Mary R. VERIFIED CUSTOMER
My experience with your dealship is always friendly and helpful as well as positive.