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Real Reviews from VERIFIED CUSTOMERS
Angela P. VERIFIED CUSTOMER
Courteous, friendly staff. Really appreciate the courtesy rides to and from the dealership. Also appreciate the turnaround time for maintenance and repairs. Great job.
6/6/2024
Guadalupe B. VERIFIED CUSTOMER
Yes very satisfied. He handles every thing fast and with courtesies.
6/6/2024
Alberto S. VERIFIED CUSTOMER
Handled my last minute shuttle request with great care and followed up to make sure things were set as I needed.
6/6/2024
Joseph P. VERIFIED CUSTOMER
With the additional help that Adam in the service department gave me the experience the in the service was outstanding
6/6/2024
Michelle H. VERIFIED CUSTOMER
Eric was very helpful with excellent customer service. He provided prompt service answered all my questions and kept me inform. I had a wonderful experience.
6/6/2024
Kimberly B. VERIFIED CUSTOMER
The estimate given to us (that we signed) was $399. When we pocket up the vehicle almost $200 more. I asked to have the service manager call me. He did not. We have purchased 3 Kia’s from Covina Valley Kia, and we have purchased our last one from Covina Valley Kia
6/5/2024
Hilda P. VERIFIED CUSTOMER
I went to my appointment that was scheduled a week in advance. When I got there on Monday the guy behind the desk said the part for the recall was there. I left my car there went home and an hour later I get a call saying that the part isn’t there so I need to reschedule. I’m just wondering why did you guys give me an appointment when the part isn’t there to begin with. I had to take off work for few hours just to make the appointment on time! It was a total waste of my time. I was going to also get an oil change there but now i rather take my vehicle elsewhere.
6/5/2024
Edward D. VERIFIED CUSTOMER
Checked in around 10.15 am, promised release time was 12.00 noon. However, actual delivery time was past 1. 00 pm. There was no communication until I went to the back area after about 12.30 pm when Cory spotted me and informed that the vehicle is washed and will be ready in about 15 minutes. It was not a major problem for me because I was not working in afternoon. It would have nice if I was kept notified of what was happening. Thanks. Edward.
6/5/2024
Jasmine B. VERIFIED CUSTOMER
I thought my recall part would have been fixed and changed the day I brought it in.
6/5/2024
Rosalia Z. VERIFIED CUSTOMER
Great fast survey!
6/5/2024
Arcenia V. VERIFIED CUSTOMER
Thank you !
6/5/2024
Gloria C. VERIFIED CUSTOMER
Mr. Connelly is always very informative about the service my vehicle needs. He makes sure to explain to me what is being done. He is the only staff I work with, as he has helped me for several years now.
6/4/2024
Susan B. VERIFIED CUSTOMER
Mike is the only person I trust. He's the best. He's been working with me for years.
6/3/2024
Deziree M. VERIFIED CUSTOMER
Michael has an excellent attitude
6/3/2024
Anjuly B. VERIFIED CUSTOMER
Great costumer service, and I did not have to wait as much
6/2/2024
Danny B. VERIFIED CUSTOMER
Very nice and professiinal!
6/2/2024
Lingh H. VERIFIED CUSTOMER
Friendly service. Appreciate how transparent they were about the turnaround time.
6/2/2024
Peter M. VERIFIED CUSTOMER
George is great
6/2/2024
Jeff N. VERIFIED CUSTOMER
Very happy with service provided. Have been using Lifetime Kia to service my vehicle for awhile, very happy with service dept. Thanks
6/1/2024
Antonio G. VERIFIED CUSTOMER
Thank for everything
6/1/2024