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Real Reviews from VERIFIED CUSTOMERS
Joan D. VERIFIED CUSTOMER
He was very helpful And explained to me all that was done for my car.
4/26/2024
Grace I. VERIFIED CUSTOMER
George Arroyo is professional, knowledgeable, very experienced, and communicates very well. George is calm, efficient and effective. I would like to nominate George for Service Department Employee of the Month. Thank you George for all you do. Grace I
4/25/2024
Jose A. VERIFIED CUSTOMER
Great customer service, great attitudes all around
4/25/2024
Meena N. VERIFIED CUSTOMER
Please don’t call me to do another survey
4/25/2024
Mary K. VERIFIED CUSTOMER
Great service thanks
4/25/2024
Joyce A. VERIFIED CUSTOMER
I had an appointment for rear camera.....only to be told, upon arrival, part not available .
4/25/2024
Rosa A. VERIFIED CUSTOMER
Thank you,Mr. Perez. Your time and attention to clients is truly appreciated.
4/24/2024
David D. VERIFIED CUSTOMER
Taking My Vehicle To Your Place For Service Is Highly Appreciated, Where I Bought My Car From Is Really Bad Customer Service Highly. I Will Continue Taken My Car To Kia Covina For Service, You Have A Friendly Atmosphere As Soon As You Walk In ????????????????????????????????
4/24/2024
Peggy C. VERIFIED CUSTOMER
Carl used to be my service advisor from Kia Alhambra Glad I have him back
4/24/2024
Eva S. VERIFIED CUSTOMER
Demonstrate safety
4/24/2024
Mike S. VERIFIED CUSTOMER
George was very helpful. Kept me appraised of vehicle status and offered advice on painting options.
4/24/2024
Laura P. VERIFIED CUSTOMER
Thank you so much for a job well done. Michael is the best, I’ve always liked his personal service. Thank you, Laura
4/24/2024
Charles H. VERIFIED CUSTOMER
Michael was superb in his explanation and follow up.
4/24/2024
Velvie K. VERIFIED CUSTOMER
The service is excelllent at Kia in Murphy Jeff the service manager was very helpful in the concerns I asked. A plus
4/23/2024
Charles S. VERIFIED CUSTOMER
The whole team from top to bottom were awesome! Chris, Elias, and Carlos made me feel very comfortable through the whole process.
4/23/2024
Joseph L. VERIFIED CUSTOMER
Always satisfied with the service @ Covina Valley Kia . Your service department is the best!
4/21/2024
Sara S. VERIFIED CUSTOMER
I always feel Kia Covina treats me with respect. I trust them to take of my car, and when I come to pick it up it been washed and ready to go and I don’t need to worry! Thank you
4/21/2024
Paul S. VERIFIED CUSTOMER
Nothing has happened yet. I’m waiting for a part.
4/21/2024
Blanca R. VERIFIED CUSTOMER
I appreciate the work that Matt did for my car and that was done in a good amount of time. I would say that I waited about an hour but the wait was well worth it for the fact that the service on my car was well done.
4/21/2024
Daniel H. VERIFIED CUSTOMER
Eric recommended an unnecessary 30,000 mile major service to my wife who agreed to it. Your records clearly show that your service center replaced the entire engine on warranty and did extra service less than 15k miles ago. Instead of taking the time to investigate the history of the car, he simply went off the car’s total mileage. When I was made aware this was happening, I asked my wife to stop the service and insist on a refund. She was given a partial refund. This is the definition of poor customer service - taking advantage of customers who don’t know any better. You will need to do better to keep us as a customer.
4/19/2024