Service is very bad 3 visits to get a simple switch changed need another apportionment this will make a 4 appointment
2/12/2024
Moges T. VERIFIED CUSTOMER
Excellent and professional customer services by KIA Staff at Covina Valley
2/12/2024
Kerri M. VERIFIED CUSTOMER
when I first pulled in with my car and plus my husband pulled in behind me with his car, we had an appointment time both at 10:15. We sat there for at least three minutes in the vehicle not knowing what to do. We got out and went into this office looking area where other people were going, this one girl asked if we were checked in and I said no this tall skinny guy came over with the car tags asked me my information and I told him it's both vehicles have a 1015 appointment then he brought me to Allison behind the desk. He told Allison only one vehicle has an appointment and I spoke up to Allison and I said no both vehicles have an appointment JAMES and Carrie Morey at 10:15 Sorrento and Sportage she confirmed but the check in process when we first pulled in was not good, when you pull in there, should be someone already there at your car telling you what to do or at least asking questions. Do you have an appointment . I should not have sat there for three minutes and getting out on my own trying to figure out where to go what to do how to check in. But Allison took over. It was smooth sailing from there very courteous. She kept us informed about everything and up-to-date and check out was clean and smooth.
2/12/2024
Amelia D. VERIFIED CUSTOMER
Communication is key.
Keeping a customer in the loop with what is happening with a vehicle would be great.
I texted and called to find out the status.
No one returned a text or phone call.
i only received an answer after i arrived at the service department.
when i came back to pick up my car an hour and a half later, i was abruptly handed my paperwork and keys.
I realize it was a warranty service issue and i wasn’t spending money and the service department was busy.
But it really did not feel like great customer service.
2/12/2024
Scott S. VERIFIED CUSTOMER
Matthew did a great job of explaining the work that would be completed and when I should expect it to be finished. He exceeded my expectations.
2/12/2024
Jennifer W. VERIFIED CUSTOMER
Service rep was more concerned about getting the 30,000 mile service deal done, then addressing my other concerns-recall and light that has been going on. Had to mention at the end of our conversation to remind him and then for him to tell me the car would have to stay for 5 days for diagnostic.
Anyway- took it elsewhere and got the job done that day. I understand it is your procedure and waiting time for diagnostic, but to be without a car
for 5 days? When all is said and done, minor issue. Also, I wasn’t happy with George telling me that I was over, 1,500 for my service and an issue may not be covered? Kia warranty states otherwise and no one at your service department has ever said that. Especially during times when appointments were hard to get cause you were busy.
2/11/2024
Terry S. VERIFIED CUSTOMER
Matthew was professional and personable. He paid attention to every detail!
2/11/2024
Kathy V. VERIFIED CUSTOMER
I always work with Mike when I take my car in for service. He is very knowledgeable and excellent customer service
2/11/2024
Joseph D. VERIFIED CUSTOMER
Great staff. Eric was wonderful. Efficient service. Thank you.
2/11/2024
Tom R. VERIFIED CUSTOMER
Michael was very helpful and he is always professional and explains everything well. That is why I continue drive from Ontario to Covina to have my card serviced.
2/11/2024
Kelly W. VERIFIED CUSTOMER
????????
2/11/2024
Kathleen N. VERIFIED CUSTOMER
I was told the service would take 3 to 4 hours at 10:30 my car was not ready until 6:30pm. When I called for status I was told they would call right back but an hour later I would have to call. I did not hear back and when I did they kept promising to call. I had wanted to talk to manager to discuss my service but by the time my car was ready no one was there
2/11/2024
Christine E. VERIFIED CUSTOMER
Ive always been very satisfied with the service Mike Connelly give me at at Covina Kia.
2/11/2024
Breena C. VERIFIED CUSTOMER
He was fine, the gentleman who closed the pickup/receipt was horrible and unwilling to listen to what I had to say and truly understand what was being said
2/11/2024
Shakeerah R. VERIFIED CUSTOMER
Very quick and friendly!
2/11/2024
Jane B. VERIFIED CUSTOMER
Great service
Efficient
Knowledgeable
Courteous
Slam dunk your crew Rocks. I went to Woodstock once cause I didn't know you were closer, big town loser. You guys hit it out of the ballpark
2/10/2024
Nikolas Z. VERIFIED CUSTOMER
Always great at Matt Blatt!
2/10/2024
Ralph K. VERIFIED CUSTOMER
Perfect service
2/10/2024
Joan G. VERIFIED CUSTOMER
Always happy with the service we received everyone friendly and helpful
2/10/2024
Jovana A. VERIFIED CUSTOMER
Hi did a excellent job and was very helpful I really like the costumer service that he offered to me