Kia My Service

Rear shocks were replaced in a very timely manner. Very happy with the service completed today.

Matt is a very responsible and knowledgeable person. I should deal with him at the first place. To be honest, I almost give it up when I brought my car in for service the first time. Long story short, keep up the good work. You deserved a five stars.????

Emily called me yesterday afternoon and advised me what had been found out about my vehicle and if I wanted all the issues we discussed taken care of. The service provided was as I always had in the past and was exceptional. There was an issue this morning when I picked my vehicle up, with the locking with the key fob as well as the key. Also I found it odd that the warning sound that occurs when the key is left in the ignition and the headlights on was operating even though none of those were occurring. Issue is being looked into as we speak.

Great service as always from Jeff and Gene

Service was slow and the people are not organized. As a customer, I feel I am not valued.

The first service on my Kia Sportage was handled efficiently and professionally. I was treated as a valued customer. Scheduling appointments online is a feature which I appreciate, as well as reminder notifications. The comfortable customer lounge was a “plus.”

You guys are great and I'm glad that I purchased a KIA Soul.

Great service!! Thank you.

I had to wait over 4 hours for my car to be ready It was just a battery check and general maintenance. No work was needed on the car

Covina Kia always takes care of us. Thank you.

Once again I have experienced Great help from your dealership. Thank you again.

Emily was professional and courteous.

I bought a car from here and exactly a week later I need a new transmission. And I’m getting the run around on a loaner vehicle that’s not even equal to what I bought.

This Kia dealership has the worst service I’ve ever experienced in my life. I’m not a complainer, but people need to know how bad they treat customers. This is the worst service I have ever had not just in cars but in any aspect in life. The service writer told me I had to leave my vehicle there for a week before they could isolate the trouble even though I waited a week for an appointment. After 4 days I call the service writer she tells me after I called for a loaner car that work will be done in a week and that it was not covered under warranty and I would not eligible for a loaner car. This is after I called previously and was told it was under warranty and she would get me a loaner car. I had called twice and was told there were no cars available. I called a week later and was told she was no longer working at that location. And that the maintenance was not even started because they were waiting for an hose. Desperate for a car I called and got the part number from the service writer and located with an easy phone at Pomona Kia and Downtown Kia . I asked how long this repair would take them and they both replied one day! It took a week and a half for the parts to come in on what other dealers told me was a routine repair that would’ve taken them one day. It obvious to me that I was lied to repeatedly. The customer service was terrible to the very End , I waited 2 hours for a shuttle until I finally gave up! waiting for a shuttle was terrible. This Kia dealership has made me make the decision that I will never buy another Kia again ! on top of that. I feel sorry for anyone else who has to get work done there ! Please excuse my grammar mistakes and spelling I frustrated and on my phone.

Everyone is very friendly and helpful. Always informs you of what was done to your vehicle. Service is always done on a very timely manner.

As always it was a great experience. Matt explained everything to me so that I understood. It was great!

Matt was great and went above and beyond with our service!

Everything was great!

Matt was very kind and informative. He helped with everything I needed!

Very good service and George A always given us the best attitude.