First time I have been back to dealership after the sale of K5. Completely dissatisfied with the lack of follow up for customer retention. Have never received any offers/ discounts for service on vehicle.
1/28/2024
Grace I. VERIFIED CUSTOMER
Excellent customer service. Professional and polite.
1/27/2024
Barbara M. VERIFIED CUSTOMER
Everything was just perfect , Matt was very friendly
1/27/2024
Marguerite S. VERIFIED CUSTOMER
I was told multiple times different answer to same question. When I would call i was always told Lexi would call back in 15 minutes she never once did.Told the car would be ready within 1 2 weeks yet it took over 6 weeks.Told that warranty was going to cover it then it wasn't then again warranty would pay for parts not labor. Told I would be eligible for courtesy car then given excuses why it would not be covered "yet". I would never recommend this dealer to anyone. I was completely dissatisfied with the service I received.
1/27/2024
Allen B. VERIFIED CUSTOMER
Ms. Troilo, was very professional and helpful in arranging my vehicle’s service. Thank You
1/26/2024
Debra H. VERIFIED CUSTOMER
Very professional
1/26/2024
Katherine W. VERIFIED CUSTOMER
Emily was fantastic kept me updated on my car with texts and calls she is a asset to your company also Chuck the mechanic such a nice man I was told by his co workers he is the best and they let him service their cars he was informative and it meant so much as a female and older I have no clue about cars Egg Harbor Kia the best and also a shout out to Katie ????
1/25/2024
Ricardo R. VERIFIED CUSTOMER
No comment
1/25/2024
Dave B. VERIFIED CUSTOMER
Nice job !
1/25/2024
John O. VERIFIED CUSTOMER
Carlos was very professional and efficient
1/25/2024
Yvonne K. VERIFIED CUSTOMER
Thank you for a quick return on my car.
1/24/2024
Beverly C. VERIFIED CUSTOMER
Gene is the best. Love working with him.
1/24/2024
Sadie T. VERIFIED CUSTOMER
My car needed an emergency service and Kia of Covina was gracious enough to do the service. We’re so grateful to the professionals at this Dealership especially Matt.
1/24/2024
Kenneth P. VERIFIED CUSTOMER
Mike Connelly, has always been helpful and great service attendant.
1/24/2024
Lucille P. VERIFIED CUSTOMER
I’ll be cruising in a couple of days
1/24/2024
Marie D. VERIFIED CUSTOMER
Torey was awesome!!!!
1/24/2024
Michael O. VERIFIED CUSTOMER
She was very nice and made the visit very simple, thank you and appreciated the help.