Kia My Service

Thank you for keeping me informed throughout the process in the status of my car.

Unfortunately,unprepared and unserviced like feeling which I’ve paid already.

Your service department is awesome good people

0n 1-5-25 I brought my veh to Covina Kia for a headlamp hi-beam failure recall. The service advisor, George Arroyo, initially told me the headlamp recall was void due to my veh mileage. I had to explain to him and other personnel that the recalls are not limited or void based on mileage. After some discussion, George Arroyo finally took my veh in for repair. On 1-23-25 I finally got George Arroyo to return my calls. Service Manager, Oscar, never returned my calls. 18 days after taking my car in George Arroyo told me the headlamps required replacement, and the parts are on “national backorder”. George Arroyo told me the headlamps are on order for approximately 30 days. I reluctantly took my veh home and George Arroyo said he would call me when the parts are “in”. I immediately took my veh home and called around to check on availability. I found both right and left headlamps in stock at Alhambra Kia, Car Pros Kia Huntington Beach and Glendale Kia. I also checked with Covina Kia’s own parts department, and they told me they could get both headlamps in 2 days. George Arroyo lied to me in my face! George Arroyo from Covina Kia sent me home with an unsafe vehicle. I travel to Sierra Madre, CA to visit my daughter daily. Sierra Madre is a small

Great job and really helpful

Only one little problem. My service notice was not reset, I had to return twice to kia to have it reset .

Matt is always the best to work with when it comes to servicing my car! He explains everything well and takes the time to answer any questions I have.

Good

Hi, usually I get a copy of my fluid levels, how everything looked including brakes, etc. I didn’t get that this time. I realize that you aren’t washing the cars now but I did read something about you still vacuuming out my car and cleaning the windows….none of that was done so besides being quoted services for around $450.00 over the phone and then being given an estimate for many other things when I arrived totaling $1,934.00 I have to say no I was not happy on this visit.

Thank you!

Great customer service!

I was very pleased with my experience. All my questions were answered. And my car was returned in a timely manner. I would recommend Covina Kia without hesitation.

The check engine light appeared again.

George was awesome in contacting me when I was not happy with the service the first time. He called me concerned and ask what he could do to make it right. I appreciate George in making his best effort to help a returning customer.

They were nice and it was done.

The process to schedule maintenance is easy and emails on the status were very helpful. I enjoy working with Mike Connelly who always keeps me updated and worked well with my AAA claims agent to exchange information and provide status updates. I also love having the shuttle service that I used to pick me up when my vehicle was ready.

Took the time and explaining everything with my vehicle and was kind enough to let me know there was no more washing out the vehicle and everything but overall, I think he was a very nice guy. and I appreciate the help that he showed me and explained everything to me overall I would say he’s a very excellent employee

Matt did a great job of explaining everything thoroughly and helping with my next appointment. I did however notice that the windows were not cleaned well at all and they even looked worse than before I brought my SUV in. The dirt was just smudged all over. Wish they would have still done a car wash.

Jorge did a good job of helping me of picking up my car at passed 7pm and also help me doing the loan processing till it's done.

Yes! Polite, nice, quick and knew his stuff.