Toyota SmartPath Service

Excellent work

Had interaction with Pierre from your sales team. He did a great job. Your 2025 Prius does not have a moonroof that opens. In that regard I passed on purchase. Why the clear canopy that does not open? Me, I feel that’s a very stupid design problem. I would have purchased otherwise ! Most disappointed!!!!

I look forward to bringing my Highlander in for service in many ways because I know Nestor will be there to check me in, keep me informed, and provide a thorough explanation of the state of my vehicle and any recommendations that are the result of the inspection. Keep him there.

Colby was very professional, honest , and timely in providing the details of my repairs and costs. I’ve enjoyed working with Alderman’s for over a decade.

Ok

Scott is an amazing Advisor ! Definitely shows he cares about his clients. Will be coming back to him for sure !

Rachel was fantastic and went above and beyond to promptly handle my issue. Very well done!

100% satisfied with the team.

Very good experience

Richard was great to work with. Suggestive but not pushy. Look forward to working with him again.

I appreciated being told about the problem with the seat cover.

I bought a Toyota care package and was confused and frustrated by being upsold on additional services that I think are included in what I pre paid.

Jeff was thorough in his explanation of the problem with the oil filter ring and the corrective measures he took. I appreciated his direct explanation.

His professionalism and expert opinion was very reassuring

I appreciate David's collaborative style and communication. Thanks!

The regular service was great, and the team also addressed the 3rd row recall issue which was appreciated. Thank you! The part that we’re not satisfied with is the entertainment system in our 2024 Toyota Sienna minivan. That’s not Toyota Santa Barbara’s shortfall, but I’m still mentioning it here because we are not happy with this part of our purchase. We haven’t been able to get it to work in 7 months of buying the van. The entertainment system was one of the main reasons we bought the van, for the kids on road trips, etc. We have spent 10+ hours and numerous different pieces of equipment (e.g., HDMI cables, etc.) trying to get it to work, which seems crazy with a $60k+ brand new vehicle. A TV in a vehicle should be straightforward to set up; it should just work. We shouldn’t have to watch hours of YouTube videos to troubleshoot. The solution that we identified at the end of the 5 hour appointment was that we need to purchase more equipment, an HDMI to HDMI cable, to plug into a laptop that’s required to make the TV work. It’s essentially a workaround, since the laptop is doing the work and displaying videos on the vans entertainment system by projecting it to an extra screen. Why should we have to travel with a laptop? We could just watch videos on a laptop, so why did we purchase an entertainment system in the van at all?

Friendly and efficient

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Paolo was very helpful and professional. Thank you ????

Fast service