The car was ready for at least an hour before I finally got it, and that was because I asked why it was sitting there and I wasn't informed. Other than that, the service was great!
7/26/2016
DAN T. VERIFIED CUSTOMER
Only one improvement. When a customer FIRST arrives, have someone, anyone greet and tell the customer what to do. INstead of me standing there, and no one saying anything. At least that way I know im in the right place, doing the right thing. THanks
7/24/2016
Merle S. VERIFIED CUSTOMER
Great service and very helpful staff.
Will recommend GOScH Toyota anytime!
7/24/2016
GAIL D. VERIFIED CUSTOMER
Great service by the guy in the service department and the shuttle drivers too!!
7/24/2016
Ellie A. VERIFIED CUSTOMER
Great people!
7/24/2016
Mario R. VERIFIED CUSTOMER
Tony schemp was a complete professional. Without an appointment, on a Friday he had my vehicle in and out of there so fast I didn't have time to finish my coffee. Amazing service from Tony and his team
7/23/2016
LA M. VERIFIED CUSTOMER
Took over 2 1/2hrs to do rotation and fluids check
7/23/2016
Annette N. VERIFIED CUSTOMER
Great service! Everyone was very professional and courteous!
7/23/2016
BARBARA T. VERIFIED CUSTOMER
Justin Nelson is a great guy.
7/22/2016
PAUL L. VERIFIED CUSTOMER
my service person was very nice and helpful
7/22/2016
BRUCE W. VERIFIED CUSTOMER
Took too long. Initially I was told it would take one and one half hours. That is too long for a 20,000 servicing. But when I was told it would take an additional 40 minutes more, that was too much. It actually took 45 minutes more. The whole process took 135 minutes--too long. It should have taken 30 minutes for an appointment.
7/22/2016
David G. VERIFIED CUSTOMER
Steve was professional, and got me a rental very good. I really appreciate all the hard work. Also found a huge problem in my card that was able to get fix. Thanks you toyota personal..
7/22/2016
Vanessa M. VERIFIED CUSTOMER
They promised to have my car back by 1pm and I did not get my car back until 220pm I was waiting for 2 hours.
7/22/2016
MIKE V. VERIFIED CUSTOMER
Love the new building. I'm a long-time Toyota owner. Love the product and will continue to own Toyotas. Truck runs great. Thanks for standing behind your product and giving excellent service. See you next time, Denice. You're a great enthusiastic and positive service writer for Gosch Toyota, Hemet. It was a pleasure. The Service Technicians once again did an outstanding job. Thank them for me. GO TOYOTA!!!
7/22/2016
Michele F. VERIFIED CUSTOMER
Justin did a great job of calling me and letting me know what the status of my car was. My recommendation would be that there be a ticket or some type of checkin process. It was a busy when I came to pick my car up & hot so customers were not in the best moods. My tecommendation would be to give customers a free car wash or oil change for being patient. I spent almost $2900 today on replacing my Prius battery. It would be nice to offer customers a thank you & provide a car wash or something.
7/22/2016
Tina I. VERIFIED CUSTOMER
Good customer service. Thank you
7/21/2016
Teresa C. VERIFIED CUSTOMER
They give u a time ur car is going to be ready and it goes over the time they had said