I think that when you first drive up the service person should come to your car. That's how the other dealership do it. When u get off the car and you walk in you don't even know where is the line who's is in front of you or who is behind you. Everyone Is just standing around not sure who's next. Like today when I walked in a service guy ask who was next and I told him it was me. He ask for my name and then told me the guy next to him is going to help me while he processed to help two other people that came in after me. I notice people walk in and look around to see who is in front of them . To much confusion. At the other dealerships people wait in there car in line until the service person come up to the car. You guys waste to much time the service person still has to go to your car and get the mileage anyway. I can talk better than I write so of u want to call me I can explain a little better. ****-****-xxxx
5/14/2016
MICHAEL O. VERIFIED CUSTOMER
Denise was very helpful.
5/14/2016
BETH J. VERIFIED CUSTOMER
Tony was great.
5/14/2016
JAMIE B. VERIFIED CUSTOMER
Great service.
5/14/2016
THOMAS B. VERIFIED CUSTOMER
Both Art and Sonny were exceptional. They were very professional and treated both myself and my wife with respect. We would recommend them and the Gosch dealership to friends and family.
5/13/2016
GEORGE S. VERIFIED CUSTOMER
I value Timeliness and updates on progress.
5/13/2016
Joan And. VERIFIED CUSTOMER
Very helpful service advisor - Tony Schempp, I believe. Fast service. Great experience.
5/13/2016
Carlos H. VERIFIED CUSTOMER
I was completely happy with the customer service, was really comfortable and with the kids play area...helped a lot with my daughter there. Only thing I wasn't satisfied with is that I had asked for a car wash. And the when the car was ready for me, the car wasn't washed. Still dirty. No biggy. But that's the only thing I wasn't happy with
5/13/2016
NANCY G. VERIFIED CUSTOMER
Your team did great job !
5/13/2016
CAROL B. VERIFIED CUSTOMER
I was quite satisfied with everything.
5/13/2016
GREGORY C. VERIFIED CUSTOMER
I'd probably not give it a ten but the customer service people were helpful and polite. When I asked Nicolette Rodgers a question she was not sure what the correct answer was she didn't try to make something up. She nicely and clearly said let me find someone who can answer that question for you. Refreshing. I'll come back.
5/12/2016
Linda J. VERIFIED CUSTOMER
Service personnel have always been helpful and professional
5/12/2016
Dale G. VERIFIED CUSTOMER
Had an appointment for a simple service. Wife had to wait for our vehicle for almost 3 hours. On top of that you now are evidently charging for a car wash after servicing when it used to be a free courtesy. My wife paid 5.00 for a wash which was supposed to include cleaning the interior. The interior was not touched nor were the Windows. It seems since you moved your facility customer service has become non existent. We have been bringing our vehicles here for servicing for years with out any complaints, however with this new experience we will strongly consider other options in the future which will also include future purchases. As you can see, I am not a happy camper.
Dale R. Gillum
5/11/2016
Emily M. VERIFIED CUSTOMER
Service was excellent and customer service was excellent
5/11/2016
Bobby K. VERIFIED CUSTOMER
great service. nice to be ably to have coffee. said it would be finished in an hour and fifteen minutes ,it was right on time . Nice staff.
5/10/2016
Brent B. VERIFIED CUSTOMER
Excellent service very very professional staff!!!!
5/10/2016
DONALD L. VERIFIED CUSTOMER
took 2 hours, not the usual 1 hour!
5/10/2016
KURT M. VERIFIED CUSTOMER
Nikki, not Vicky was very helpful and friendly. It was a pleasure to do business with Gosh Toyota.
5/10/2016
STEVEN H. VERIFIED CUSTOMER
Very satisfied.
5/10/2016
DANIEL H. VERIFIED CUSTOMER
I will be back, to have my Vehicles serviced @ your dealership. Darren Guy has been a pleasure to work with very knowledgeable & genuinely concerned with my issues.