Customers should be greeted as soon as they walk into the door. Even if you are not able to service them at the time a greeting will go a long ways. This was not done for me today and I felt like if it had been it would have been better customer service
6/16/2016
Joseph B. VERIFIED CUSTOMER
Sevice writer was awesome and service was completed on time great job.
6/16/2016
William K. VERIFIED CUSTOMER
You're the best
6/16/2016
Jon C. VERIFIED CUSTOMER
You guys did a solid job for me. Thanks.
6/16/2016
MARK W. VERIFIED CUSTOMER
Thank you very much, very professional service!
6/15/2016
Richard W. VERIFIED CUSTOMER
It exceeded my expectations they were done in half the time they quoted which was awesome
6/14/2016
Autumn V. VERIFIED CUSTOMER
I was kind of bummed that my car was not washed when I picked up my car. I didn't have time to go back in and ask about it.
6/14/2016
Kathy J. VERIFIED CUSTOMER
Great service.
6/14/2016
Kalani S. VERIFIED CUSTOMER
Darren in service provided great customer service and the team is always nice
6/14/2016
JANET M. VERIFIED CUSTOMER
Service advisor was friendly and helpful, great suggestions, and the waiting room was clean, stocked, comfortable.
6/12/2016
Miguel P. VERIFIED CUSTOMER
Great job very satisfied with the service
6/12/2016
Leah S. VERIFIED CUSTOMER
Excellent service, all needed repairs explained and completed as promised.
6/12/2016
Rose N. VERIFIED CUSTOMER
On time very efficient currtious it was an enjoyable experience for my first time.
6/11/2016
ARMIDA C. VERIFIED CUSTOMER
Good customer service thank you
6/11/2016
RAY V. VERIFIED CUSTOMER
Denise and Steve are stellar team members!
6/11/2016
HELENE B. VERIFIED CUSTOMER
Ty
6/11/2016
NATHAN D. VERIFIED CUSTOMER
Service advisors were friendly and informative. Stephanie, who washed and delivered my car to me, was the sweetest person I met all day. Much better experience than last time!
6/11/2016
Lorna L. VERIFIED CUSTOMER
I made an appt a few weeks in advance to have warranty seatbelt replacement done. The rep was great and said he would order the correct belts for my VIN number vehicle and have them ready. When I arrived for my appt, the sales consultant, Denise Ennen, told me they would have to inspect the vehicle and see if they had the belts in stock. She indicated they would have to order the belts and I would have to return later. I explained that they should have them in stock, but she insisted they would have to examine the vehicle and probably order the correct belts. She told me my service tech, Tony, would let me know if the belts were in stock or would have to be ordered. I waited an hour and no information, so I went to the service desk and asked. Tony was just finished with my car, having installed the seat belts. He said it was odd that they were the only belts in stock and they were right for my car!!! Isn't that amazing?? This is clearly a case of the right hand not knowing what the left hand is doing.
6/10/2016
BARBRA M. VERIFIED CUSTOMER
Attention to customers is lacking. Received no notification that GOSH Toyota had moved,then the service tech placed the blame elsewhere when she herself set my appt. Failure to leave a message of any kind that my vehicle was ready. When I called, service tech was busy with another customer so I was assured that I would get a follow up call....never happened. When I mentioned the issue with the tech. ..she didn't respond, no excuse, no apology. Also waited 15 min.for my car to be brought around, had to return to tech to find out where my car was. Again....no comment. Service is very different....basically non existent.