Justin said I'd receive a printout of the results of.the 4 wheel alignment I'd ordered, yet I had to ask for the printout before leaving. Also, he asked if I wanted the truck washed. I said "yes". It wasn't washed, but I had been there long enough. I left without it being washed. Which is now 2 times I've left without getting the wash. If you don't want to provide the wash, stop including the wash in the description of what your services include.
7/27/2016
CAROLYN L. VERIFIED CUSTOMER
Everyone is so friendly at Gosch Toyota the service department was friendly and I especially like a Salesman Ben Bahmanzad he makes me laugh and I make him laugh we have a lot of fun talking to him
7/27/2016
ALICE H. VERIFIED CUSTOMER
Josh was courteous, helpful and kind. I enjoyed having him as my Service Advisor.
7/27/2016
CHARLENE S. VERIFIED CUSTOMER
Very friendly service
7/26/2016
CRAIG D. VERIFIED CUSTOMER
Chris Jones took the time to explain the issue I was experiencing with my car extremely well and did so in a polite respectful way. I will definitely return to Gosch.
7/26/2016
Laura A. VERIFIED CUSTOMER
I'm happy with my experience.
7/26/2016
Joan V. VERIFIED CUSTOMER
The car was ready for at least an hour before I finally got it, and that was because I asked why it was sitting there and I wasn't informed. Other than that, the service was great!
7/26/2016
DAN T. VERIFIED CUSTOMER
Only one improvement. When a customer FIRST arrives, have someone, anyone greet and tell the customer what to do. INstead of me standing there, and no one saying anything. At least that way I know im in the right place, doing the right thing. THanks
7/24/2016
Merle S. VERIFIED CUSTOMER
Great service and very helpful staff.
Will recommend GOScH Toyota anytime!
7/24/2016
GAIL D. VERIFIED CUSTOMER
Great service by the guy in the service department and the shuttle drivers too!!
7/24/2016
Ellie A. VERIFIED CUSTOMER
Great people!
7/24/2016
Mario R. VERIFIED CUSTOMER
Tony schemp was a complete professional. Without an appointment, on a Friday he had my vehicle in and out of there so fast I didn't have time to finish my coffee. Amazing service from Tony and his team
7/23/2016
LA M. VERIFIED CUSTOMER
Took over 2 1/2hrs to do rotation and fluids check
7/23/2016
Annette N. VERIFIED CUSTOMER
Great service! Everyone was very professional and courteous!
7/23/2016
BARBARA T. VERIFIED CUSTOMER
Justin Nelson is a great guy.
7/22/2016
PAUL L. VERIFIED CUSTOMER
my service person was very nice and helpful
7/22/2016
BRUCE W. VERIFIED CUSTOMER
Took too long. Initially I was told it would take one and one half hours. That is too long for a 20,000 servicing. But when I was told it would take an additional 40 minutes more, that was too much. It actually took 45 minutes more. The whole process took 135 minutes--too long. It should have taken 30 minutes for an appointment.
7/22/2016
David G. VERIFIED CUSTOMER
Steve was professional, and got me a rental very good. I really appreciate all the hard work. Also found a huge problem in my card that was able to get fix. Thanks you toyota personal..
7/22/2016
Vanessa M. VERIFIED CUSTOMER
They promised to have my car back by 1pm and I did not get my car back until 220pm I was waiting for 2 hours.
7/22/2016
MIKE V. VERIFIED CUSTOMER
Love the new building. I'm a long-time Toyota owner. Love the product and will continue to own Toyotas. Truck runs great. Thanks for standing behind your product and giving excellent service. See you next time, Denice. You're a great enthusiastic and positive service writer for Gosch Toyota, Hemet. It was a pleasure. The Service Technicians once again did an outstanding job. Thank them for me. GO TOYOTA!!!