Took too long. Initially I was told it would take one and one half hours. That is too long for a 20,000 servicing. But when I was told it would take an additional 40 minutes more, that was too much. It actually took 45 minutes more. The whole process took 135 minutes--too long. It should have taken 30 minutes for an appointment.
7/22/2016
David G. VERIFIED CUSTOMER
Steve was professional, and got me a rental very good. I really appreciate all the hard work. Also found a huge problem in my card that was able to get fix. Thanks you toyota personal..
7/22/2016
Vanessa M. VERIFIED CUSTOMER
They promised to have my car back by 1pm and I did not get my car back until 220pm I was waiting for 2 hours.
7/22/2016
MIKE V. VERIFIED CUSTOMER
Love the new building. I'm a long-time Toyota owner. Love the product and will continue to own Toyotas. Truck runs great. Thanks for standing behind your product and giving excellent service. See you next time, Denice. You're a great enthusiastic and positive service writer for Gosch Toyota, Hemet. It was a pleasure. The Service Technicians once again did an outstanding job. Thank them for me. GO TOYOTA!!!
7/22/2016
Michele F. VERIFIED CUSTOMER
Justin did a great job of calling me and letting me know what the status of my car was. My recommendation would be that there be a ticket or some type of checkin process. It was a busy when I came to pick my car up & hot so customers were not in the best moods. My tecommendation would be to give customers a free car wash or oil change for being patient. I spent almost $2900 today on replacing my Prius battery. It would be nice to offer customers a thank you & provide a car wash or something.
7/22/2016
Tina I. VERIFIED CUSTOMER
Good customer service. Thank you
7/21/2016
Teresa C. VERIFIED CUSTOMER
They give u a time ur car is going to be ready and it goes over the time they had said
7/21/2016
Douglas T. VERIFIED CUSTOMER
I would of loved a car wash, but didn't get it
7/21/2016
Todd F. VERIFIED CUSTOMER
Staff was courteous and explained things well.
7/21/2016
Joan R. VERIFIED CUSTOMER
Ray was very nice to us!
7/21/2016
Richard H. VERIFIED CUSTOMER
My stereo system has quit working and that wasn't reason for bringing our Prius in. After troubleshooting the problem, the decision to order a new system. I was truly afraid that the problem I have been having would turn into repeated trips to the Service Dept. Please let your staff know that I truly respect them for handling the problem the way it is. THANK YOU.
Marcia Heintz
7/21/2016
Danny B. VERIFIED CUSTOMER
Took a little longer than I thought it would, over 2 hours. But was comfortable in lounge.
7/21/2016
EDWIN C. VERIFIED CUSTOMER
NICE TO SEE DENISE BACK AT TOYOTA SERVICE. SHE IS SO EFFICIENT, HELPFUL, KNOWLEDGEABLE. THE CULTON'S
7/20/2016
Jon C. VERIFIED CUSTOMER
Justin was very professional. I appreciate the service team at Bosch Toyota. Thanks.
7/20/2016
Joel O. VERIFIED CUSTOMER
the service was excellent..the attendant was helpful..
7/20/2016
CRISTINA V. VERIFIED CUSTOMER
We're so grateful for the customer service being completed for our Prius w/c replaced 4 tires at once and a regular maintenance on July 11, 2016.
It costs me an amount of money for the whole services. Since you have the promo from opening a Toyota credit card w/ no interest for 6 months, so I was excited to apply. Luckily, I was approved, and I got chance to get our car's needed for maintenance right away. But I was hoping to give me at least 12 months to pay instead of 6 months only. Anyway, thanks to the Toyota credit card company, It stretch out my budget a little bit better.
Anthony was the service advisor manager that day. His customer service is great! He listens what concerns what I've told him (financially). So he offered me some options about the services as well as some savings also for the next service.
We, thank you so much for the great service and appreciated!
7/20/2016
Ana L. VERIFIED CUSTOMER
Quick in/out. Love the new waiting area but really dislike the tv programming. How about you play some movies vs. trying to sell us services.
7/20/2016
Johnny F. VERIFIED CUSTOMER
No further comment everything is excellent I appreciate very much for your service and will see next time for my service.