Matt did an excellent service on my car. He was fast and efficient!
4/22/2016
NOREEN P. VERIFIED CUSTOMER
It would be much better if you were given a realistic estimate on the estimated time for the service. Mine was supposed to be ready about 3:00 pm and it was past 5:30 before it was. I think the completed papers were in the office before I finally went in to ask, over an hour after I waited in the waiting room after the shuttle picked me up. Everyone is friendly and helpful, but the time was way too long without any information.
Thank you, NOREEN P
4/22/2016
FRANCES H. VERIFIED CUSTOMER
Everyone that helped me was knowledgeable and courteous.
4/22/2016
RONNIE V. VERIFIED CUSTOMER
I was told to see Josh, Josh was not there. The lady Denise I think helped me she was great but busy. I noticed several people standing around without being acknowledged by the staff. Once they were noticed they still had to wait. Phone calls appear to be more important than customers that are in the service department.
4/21/2016
Alfred d. VERIFIED CUSTOMER
Friendly & fast
4/21/2016
Oscar V. VERIFIED CUSTOMER
I liked the speed of service , but I didn't get a car wash???? I thought was part of it but is not. I've been going to temecula n riverside they have done for me that why. Over all good job . ????
4/21/2016
JAMES S. VERIFIED CUSTOMER
Excellent service staff, great mechanics!
4/21/2016
Kenny A. VERIFIED CUSTOMER
Extremely polite and quick , also Elizabeth had great customer service !
4/21/2016
ISAMU Y. VERIFIED CUSTOMER
Service was great. The service ngr. kept me well informed how the work was progressing. Your new facility is beautiful, and the waiting room was well stocked with refreshments. However, have you changed your policy on car washes? I was a little disappointed my car wasn't washed.
4/21/2016
Geoffrey R. VERIFIED CUSTOMER
Very simple,when quoting time it is better to over estimate then under estimate. I was told an hour and ten or fifteen minutes. It was more like an hour thirty.
4/21/2016
TINA G. VERIFIED CUSTOMER
Waited 3 hours for tire rotation! Had a appointment, not that did any good!
4/21/2016
DEVON . VERIFIED CUSTOMER
Took 10 mins for someone to even acknowledge that I was even there. Not happy at all. A simple "be right with you." Would've been enough.
4/20/2016
LISA S. VERIFIED CUSTOMER
The team at Gosch is always polite and helpful. I would recommend Gosch to friends and family.
4/20/2016
VERNON S. VERIFIED CUSTOMER
Well satisfied. Great service
4/19/2016
CARLOS N. VERIFIED CUSTOMER
Elizabeth is a great service advisor. She was professional and courteous. Your new store is very nice!
4/19/2016
ALLISON V. VERIFIED CUSTOMER
Your team are very professional and courteous in taking care of our vehicle. ky wife ahd I Will always have our cars he serviced by your team
4/17/2016
Connie L. VERIFIED CUSTOMER
Thumbs up to a great service department team and of the comfortable accommodations while we wait.
4/17/2016
GEORGE E. VERIFIED CUSTOMER
This visit was handled very efficiently and professionally. Being a mechanic myself, I appreciate the candid discussions about the maintenance procedure and findings. Josh was very knowledgable about my warranty coverage and explained everything I asked. The promised time frame was upheld and it was overall a good experience!
4/17/2016
BRENDA A. VERIFIED CUSTOMER
Service was fine. Unsure why an oul change needs to take an hour though. Valvoline can do most of that(not the tire rotation) in 10 mins.