I loved the service provided by Mr. Trevor Ripley, he was very kind and friendly and very efficient with the questions I had.
3/9/2025
Kathy M. VERIFIED CUSTOMER
Luis helped me as soon as he saw me and took care of me promptly and advised some recommendations but wasn’t pushy but did give me a heads up. Overall helpful and friendly per usual. Thank you.
3/9/2025
Jill J. VERIFIED CUSTOMER
Shelby was the best! Personable, kind, offered options, explained what was happening, and treated me like she cared. Honestly, it was my best experience yet with the service department.
3/9/2025
Carl M. VERIFIED CUSTOMER
Angela was very professional and courteous and represents your business very well.
3/9/2025
Dan N. VERIFIED CUSTOMER
David is a pleasure to have as our service advisor. Thank you
3/9/2025
Heather S. VERIFIED CUSTOMER
He’s always so personable and efficient. He brings a smile to my face every time I see him!
3/9/2025
Tri T. VERIFIED CUSTOMER
Jacob is an employee I would put in charge to manage my company if I were the owner. I bought four new cars from Toyota Puyallup. He stood out from the rest from all the years that I have been here. From the moment I came in to the time I left, he treated me with courtesy. He updated me the progress. I noticed a minor detail at the end that needed to be taken care of in my vehicle, he dropped the work he was doing and came out to my vehicle. He had a mechanic came out to take care of it.
3/9/2025
John C. VERIFIED CUSTOMER
David Malian
Is great give him a raise ????
3/9/2025
Michael J. VERIFIED CUSTOMER
Evan in the best, he really took care of me and my new Candy
3/9/2025
Dominique M. VERIFIED CUSTOMER
You all were amazing, thank you. The only suggestion I have is better transparency with the employee who issues service loaners. They made me sign paperwork before being able to see what car I had and review any preexisting damage. When I asked if this is the process he said yes sign here and here. He was much more concerned with my insurance which I provided. Then when we left to go to car he didn’t even walk me out to vehicle. However, the woman my husband spoke to was wonderful and he explained what happened and she shared that she would handle the matter. Thank you all for always being so helpful. I will never buy a car from anywhere else. Take good care!
3/9/2025
Marinella G. VERIFIED CUSTOMER
Friendly and efficient!!
3/9/2025
Kayla D. VERIFIED CUSTOMER
My vehicle was scheduled three weeks in advance and confirmed by the dealership two days prior and one day prior by a phone call and text message. The vehicle was scheduled for a tire rotation, oil change and a recall. After a four hour wait I was told all they accomplished was the tire rotation. They said sorry we didn’t have the techs to do all the work. I was upset because I had to take a day from work to get this work done and clearly they have some scheduling problems which is going to require me to again take time away from
Work, costing me time and money. I called and spoke to the assistant service manager and he told me he has tried to lengthen the scheduling times to accommodate the work but no one will listen. Very POOR service. I bought two Toyotas. One Corolla and one Camry. Don’t buy here if you want service
3/9/2025
Mohammad Q. VERIFIED CUSTOMER
Genaro Millan is great at his job!
3/9/2025
Adolfo H. VERIFIED CUSTOMER
Appreciated the Great service and customer service.
3/9/2025
Hassan K. VERIFIED CUSTOMER
I already got the appraisal for my car,
3/9/2025
Leng L. VERIFIED CUSTOMER
Robert is by far the best helper I have dealt with at your place in my last 12 years.
3/9/2025
Sabrina S. VERIFIED CUSTOMER
Greg provided phenomenal service. He was very funny and walked me through the suggested repairs, which I greatly appreciated. He is now my preferred service advisor at BST.
3/9/2025
Gardenia G. VERIFIED CUSTOMER
Thanks
3/9/2025
Evelyn L. VERIFIED CUSTOMER
Jeff was very helpful and courteous
3/9/2025
Rose A. VERIFIED CUSTOMER
Rachel was a great person to work with and handled everything in a timely manner