Attention to customers is lacking. Received no notification that GOSH Toyota had moved,then the service tech placed the blame elsewhere when she herself set my appt. Failure to leave a message of any kind that my vehicle was ready. When I called, service tech was busy with another customer so I was assured that I would get a follow up call....never happened. When I mentioned the issue with the tech. ..she didn't respond, no excuse, no apology. Also waited 15 min.for my car to be brought around, had to return to tech to find out where my car was. Again....no comment. Service is very different....basically non existent.
6/10/2016
ANASTASIA P. VERIFIED CUSTOMER
They were very helpful and pleasant to deal with!
6/10/2016
KELLY C. VERIFIED CUSTOMER
Good job on finally fixing my radio problem. My only issue is my car went in clean and came out dirty.
6/10/2016
PARTICK M. VERIFIED CUSTOMER
Earlier today I sent you may short commits regarding my dissatisfaction with your service.
To explain my concern about your lack of service.
1. I was not told your car wash service was discontinues due to the drought, I just received my dirty Avalon.
2. I was not told that if I wanted a car wash, it would be a 5.00 charge. I would have paid, if told.
3. All of this information became known when I received a followup telephone call today.
4. Your service department should communicate this information. I'm proud of my Avalon and I want it to look outstanding.
6/9/2016
WENDY G. VERIFIED CUSTOMER
No surprises and very pleasant and prompt service.
6/9/2016
SELENE T. VERIFIED CUSTOMER
exceptional service from Matt Thornton. Kind, caring, considerate of what I needed to get completed now and what I can do in the next few months. More service managers like him are needed.
6/9/2016
JUDY C. VERIFIED CUSTOMER
You have a valuable employee her name is Denise!!!!
6/9/2016
CHRISTA S. VERIFIED CUSTOMER
I wish they had told me not to have my car smogged after they worked on the computer for the recall it did not pass smog because it had not queried all the parameters and cost me 40
6/9/2016
LARRY M. VERIFIED CUSTOMER
Car was ready when promised.The waiting room was very nice and really enjoyed all the treats.
6/9/2016
NETTY M. VERIFIED CUSTOMER
Work completed to my satisfaction and in the time promised
6/9/2016
ISMAEL L. VERIFIED CUSTOMER
Everyone was awesome and went above and beyond to help us
6/9/2016
Steve K. VERIFIED CUSTOMER
Great service team thank you, I will be back again
6/9/2016
Victoria S. VERIFIED CUSTOMER
Good costumer service. Thank you.
6/9/2016
RAYMOND R. VERIFIED CUSTOMER
Totally satisfied
6/8/2016
SHAWANDA A. VERIFIED CUSTOMER
The service team was professional and friendly and the courtesy drivers were wonderful.
6/8/2016
Harry P. VERIFIED CUSTOMER
I brought my vehicle into Gosh Toyota Service Center and was very satisfied with the service.
6/8/2016
Khamphay T. VERIFIED CUSTOMER
Fast and effective very happy with service nice & friendly !
6/8/2016
Jamey G. VERIFIED CUSTOMER
Unfortunately I do not remember her name, but the woman that helped me had a very difficult customer prior to helping me, however once it was my turn to be helped, she put a smile on and was more than pleasant to deal with and very helpful. Great customer service!
6/7/2016
SHARLEEN V. VERIFIED CUSTOMER
Darron Guy was great. Didn't have an appointment, but had an electrical problem. Got in, and my car was fixed in the same day! Great job!!
6/7/2016
MIGUEL M. VERIFIED CUSTOMER
i am not feeling well about my car because has only 11000 miles and is having problems,i hope somebody can help me because that is not fair i didnt have a year with the car and is frustating to have this problems already