thank you for getting me in for an oil change at the last minute! Very satisfied with everything!
3/9/2025
Crystal B. VERIFIED CUSTOMER
Thank you Mark
3/9/2025
Henry E. VERIFIED CUSTOMER
Deberían hacer saber cuando uno paga, que llamarán que traigan mi vehiculo. Se demoró un montón y de suerte vi al consultor que entregué mi vehículo que la llave se había quedado dentro y estaban buscando abrir la puerta que se cerró y como nadie me llamó pregunté que pasó y la llave lo tenían en el mostrador y no me llamaron . Si no preguntaba seguía esperando por la unidad. Por otro lado algo hicieron en el cristal del frente que lo limpiaron y quedó una película blancuzca .
3/9/2025
Rex H. VERIFIED CUSTOMER
Very friendly staff. Thank you!
3/9/2025
Lyle W. VERIFIED CUSTOMER
very prompt service
Appreciate the car wash too
3/9/2025
Christine O. VERIFIED CUSTOMER
Ashley was great and very helpful. Unfortunately, the squeaking sound returned loudly that evening.
3/9/2025
Phillip H. VERIFIED CUSTOMER
The best service man ever!! Keep Him around for EVER!!
3/9/2025
Layla M. VERIFIED CUSTOMER
Ryan is always so knowledgeable in his work. He always has a smile on his face when approached and gives amazing customer service. He is thorough when explaining the process of any given service. I will always choose Ryan anytime I use Tuscaloosa Toyota. I’ve never encountered such positive vibes from anyone working a job, but Ryan seems to take the cake on that. Thank you for being the best :)
3/9/2025
Damian M. VERIFIED CUSTOMER
Great service.
3/9/2025
Jerryl G. VERIFIED CUSTOMER
There was almost no waiting time to set up with David the brake check I needed. He informed later in the day as to when I could pick up the car and return the loaner car that I was very glad to have. All went seamlessly. Thank you, David!
3/9/2025
Devynn L. VERIFIED CUSTOMER
Thank you for repairing my door handle and as it being my first time there, He made the process very easy for me, which I really appreciate!
3/9/2025
Jason H. VERIFIED CUSTOMER
Great service as always, will definitely be back.
3/9/2025
David B. VERIFIED CUSTOMER
My Prius tire rotation was completed promptly and the Multi Point Inspection was reviewed thoroughly by your Service Advisor Jessica Koon.
3/9/2025
Patricia T. VERIFIED CUSTOMER
I was very disappointed. I had an oil change and tire rotation. They scratched up and chipped my rims during the tire rotation. The vehicle only has 7,200 miles on it. I take excellent care of it. I am disappointed that now I have to go through the hassle of getting something fixed that was in perfect condition before bringing it in. There were oily handprints inside the door and on the hood. Not to mention that the bolts on the oil pan cover were not tightened. I did not comment the first time when the same bolts were loose.
3/9/2025
Alexis B. VERIFIED CUSTOMER
Good work
3/9/2025
Lydia B. VERIFIED CUSTOMER
I was very pleases with the service I received today. Thank you
3/9/2025
Adam J. VERIFIED CUSTOMER
No need to call me. I am just sharing my opinion so you can either improve your customer service or evaluate that my opinion is incorrect.
I had a standing “appointment” for 11:30 AM. I brought my vehicle in at 11:08am. It took well over two hours from the “scheduled time” to change oil, rotate tires and change a burned out lightbulb. That is ridiculous, my time is valuable.
I will be taking my general maintenance oil changes, tire rotations, and air filter changes to a local establishment instead of the dealership. I will still come to Toyota for repairs, just not general maintenance.
This is not a poison pen letter, this is just a factual statement of how I feel.
3/9/2025
Timothy P. VERIFIED CUSTOMER
Always feel well taken care of by your advisors. Quality work all the way around.
3/9/2025
Thomas A. VERIFIED CUSTOMER
TJ was extremely helpful. I was confused about the financing of service and parts and although he had to explain it to me a few times he was patient and professional. In the end he had to reaccomplish the invoicing and separate it into two invoices. This was time consuming for TJ but he was considerate and even still professional and pleasant to work with. I look forward to having new tires installed next week and further service for my vehicle.
3/9/2025
Denise E. VERIFIED CUSTOMER
Kyle was very welcoming and very helpful in answering any and all of my questions. He was very easy to speak with and I would prefer to have him check in and oversee my next service appointment. He is a big asset to your service department. I appreciate the great service today, so thank you!