I scheduled an appointment at 7:30 for just an oil change, arrived on time and was one of the first people in line. I didn’t leave until 11:30 and the mechanic forgot to put the cover for my air filter back on.
3/11/2025
Ray G. VERIFIED CUSTOMER
Nicole was a great representative. I was told prior to appointment that shuttle service was available but not until I arrived was I informed it had changed to a one way Uber or lyft. That was an inconvenience. The vehicle service appears to have been completed.
3/11/2025
Courage K. VERIFIED CUSTOMER
The whole team was excellent they worked with me to solve the problem
3/11/2025
Rafael M. VERIFIED CUSTOMER
Eficiente labor. ????????
3/11/2025
Ronald S. VERIFIED CUSTOMER
Dealing with Eric was a great experience, he was professional and the service great.
3/11/2025
Sharon C. VERIFIED CUSTOMER
Super bueno
3/11/2025
Robert G. VERIFIED CUSTOMER
I dropped it off with a tailgate that was working fine and now I have a broken one. I’m going back in the morning to have somebody look at it.
3/11/2025
Alvaro V. VERIFIED CUSTOMER
El tiempo de evaluación duró 3.5 horas. El tiempo de reparación tardó 3 horas. El personal administrativo fue muy amable.
3/11/2025
Natacha P. VERIFIED CUSTOMER
Great service
3/11/2025
Steven C. VERIFIED CUSTOMER
Most of the repairs were done without issue by Wesley Chapel Toyota. The problem was with lifetime tire rotation. I entered what I thought was a contract to perform unlimited life tire rotation for my 4 Runner that was sold to me by my service dealer at Wesley Chapel Toyota. I thought I would bring my car to have regular scheduled maintenance and with that I would have tire rotation performed on my car. What I found out was it is unlimited time to perform and a fixed number of tire rotation (four or five). If I knew that the deal was for 4 or 5 tire rotation under a unlimited time, I would have never entered into the contract.
In my opinion, this is a total scam by Wesley Chapel Toyota to get money from its customers. In addition, my wife had a battery for life contract that turned out to be very much like the lifetime tire rotation situation. At a different dealership, (Not Wesley Chapel Toyota) I had a tires for life contract that went bad also.
From my experience and in my opinion, never enter an extended warranty or any maintenance agreement outside of the cars factory warranty unless you have a degree in contract law. There is always a way that the contract can be breached.
3/11/2025
Rick H. VERIFIED CUSTOMER
Great customer service. I had an issue that needed immediate attention. They were able to fit me in and get it fixed in the same afternoon. They kept me informed by text every step of the way.
3/11/2025
Tammie P. VERIFIED CUSTOMER
I was in and out before the time that was said good customer service
3/11/2025
Gary R. VERIFIED CUSTOMER
Amazing fast service keeping my Prius with 196000 miles on the road.
3/11/2025
Maria Rivera. VERIFIED CUSTOMER
EXELENTE servicio
3/11/2025
Brant A. VERIFIED CUSTOMER
Great job everyone. Great team
3/11/2025
Jose C. VERIFIED CUSTOMER
Exelente
3/11/2025
Stephanie F. VERIFIED CUSTOMER
Everyone was so helpful Christian was great, told me right away what the problem was.Thank all so much
3/11/2025
Leanne M. VERIFIED CUSTOMER
Taylor was so accountable helpful, and knowledgeable! It was wonderful working with her
3/11/2025
Aaron J. VERIFIED CUSTOMER
He was very nice!
3/11/2025
David R. VERIFIED CUSTOMER
I was well informed by Chanell about the progress of my car. All the repair work was shown to me up front with costs. The work was done in a timely manner. I appreciate that my car was washed . Thank you