Randy did a great job. Our service order wasn’t transmitted to him. A part needed to be ordered for a recall repair so the scheduler said they would call us back when the part was in and the full service order would then be scheduled. When I came for the scheduled service, only the recall was on the service order, but not the other items. Randy was able to add them on. It didn’t turn out to be a problem but I think the service order should have been accurately transmitted.
3/9/2025
Nicholas M. VERIFIED CUSTOMER
Elizabeth Wa awesome. Thanks
3/9/2025
Brandon B. VERIFIED CUSTOMER
Don't worry about calling. But the prices were very high
3/9/2025
Tara L. VERIFIED CUSTOMER
Andrew is very nice and he listens well.
3/9/2025
Joshua A. VERIFIED CUSTOMER
Helen was great. Very knowledgeable, had good answers to all of my questions. Keep up the great work.
3/9/2025
Tabatha L. VERIFIED CUSTOMER
Eddie was awesome
3/9/2025
Jennifer C. VERIFIED CUSTOMER
Evan is friendly, knowledgeable, and efficient
3/9/2025
Jennifer J. VERIFIED CUSTOMER
thank you for getting me in for an oil change at the last minute! Very satisfied with everything!
3/9/2025
Crystal B. VERIFIED CUSTOMER
Thank you Mark
3/9/2025
Henry E. VERIFIED CUSTOMER
Deberían hacer saber cuando uno paga, que llamarán que traigan mi vehiculo. Se demoró un montón y de suerte vi al consultor que entregué mi vehículo que la llave se había quedado dentro y estaban buscando abrir la puerta que se cerró y como nadie me llamó pregunté que pasó y la llave lo tenían en el mostrador y no me llamaron . Si no preguntaba seguía esperando por la unidad. Por otro lado algo hicieron en el cristal del frente que lo limpiaron y quedó una película blancuzca .
3/9/2025
Rex H. VERIFIED CUSTOMER
Very friendly staff. Thank you!
3/9/2025
Lyle W. VERIFIED CUSTOMER
very prompt service
Appreciate the car wash too
3/9/2025
Christine O. VERIFIED CUSTOMER
Ashley was great and very helpful. Unfortunately, the squeaking sound returned loudly that evening.
3/9/2025
Phillip H. VERIFIED CUSTOMER
The best service man ever!! Keep Him around for EVER!!
3/9/2025
Layla M. VERIFIED CUSTOMER
Ryan is always so knowledgeable in his work. He always has a smile on his face when approached and gives amazing customer service. He is thorough when explaining the process of any given service. I will always choose Ryan anytime I use Tuscaloosa Toyota. I’ve never encountered such positive vibes from anyone working a job, but Ryan seems to take the cake on that. Thank you for being the best :)
3/9/2025
Damian M. VERIFIED CUSTOMER
Great service.
3/9/2025
Jerryl G. VERIFIED CUSTOMER
There was almost no waiting time to set up with David the brake check I needed. He informed later in the day as to when I could pick up the car and return the loaner car that I was very glad to have. All went seamlessly. Thank you, David!