Johnson Motors & Ford

I always have great service when coming in

He was great! Very timely and friendly, also got a tire quote that I asked for.

You did a great job like always. Thank you so much for your service..

Having the vehicles washed after services would be nice like other dealerships do

Eric did a great job. Walked me through the entire process. Very helpful.

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Eric truly cares about the customer and defines customer service and satisfaction!

I brought my car to you guys for a 1 o’clock appointment last Friday. Received a call stating the car was fixed and driving normally and it was told a whole array of things that they did to fix the issue. When I went to pick up the vehicle and asked how to prevent this issue from happening I was told I would need a heated garage. When I left and got on the highway and reached 60–60 5 mph, the exact same issue occurred and the car was driving hard at three rpms without adjusting all the way home. The next morning at 8 AM I brought the car back and explained the issue. I was told to call back on Monday and speak with the service manager. On my way out I was able to speak with Kyle, who sold me the vehicle and I explained the issue and said that I was told I would need a heated garage. we live in Wisconsin and we sometimes get colder temperatures than Alaska and I can’t believe I was sold a vehicle that requires a heated garage and was not told so. I feel like I am being conditioned to be suspicious of this entire process. My previous vehicle 2017 Buick encore was brought to you guys and was undiagnosed and after I paid $3000 for a fix which didn’t fix anything they didn’t endoscopic examination and told me it would then be a $13,000 fix. Then I traded in that car for this car but never had this issue with the 2017 Buick encore. My mom also drives a Buick encore and has never had this issue. I was sold a vehicle that requires a heated garage in Wisconsin then either they need to fix this issue or they need to take this vehicle back and when they sell it have a disclaimer that if you buy this vehicle you need a heated garage.

Gage was professional and straightforward I appreciate that

Cale is always polite, professional, and attentive. He is a great asset to the business.

No additional comments

Appreciated the drop off and pick up at the hair sir salon.Good job.

If it wasn't for Cale and his persistent desire to fix our issues I would have never done business with Johnson again. I'm so thankful he struck with us and believed in us. Thank you so much Cale

Still leaking oil. I work 1.19.24 5am to 5pm. I will stop in first thing Monday morning.

Johnson Ford is wonderful and top notch to work with. Everyone is very courteous and loyal to their customers from the owner, manager, sales staff, finance, secretary and service. Thank you

Eric and his team did amazing! So helpful and got the job done so quickly. Thank you again for all your help!

I messed up making my appointment on line but Eric g ot me in right away and very politely explained that it I don't get a conformation online, my appointment didn't go through. ????

Very good job. Already completed a survey of how I was pleased with the service work. It’s so rare to be able to say that. Johnson Motors in Menomonie Wi is always up to the task and does fine work.

Everyone at Johnson's was wonderful. True customer service. Thank you.

Peter was professional, courteous and communicated well.