As soon as I received the notice that the parts were available I called and I was informed that the parts would be ordered and I would be informed when the parts were in. I was never informed. I tried this again a month later same results. It took a call to Ford cooperate to get things done finally. The service manager left a voice mail that the parts were in.
11/20/2022
Robin B. VERIFIED CUSTOMER
Good job.
11/20/2022
Christine B. VERIFIED CUSTOMER
I informed Erik that I needed to be somewhere important after my appointment and he accommodated my request. I was very appreciative about that!
11/19/2022
David S. VERIFIED CUSTOMER
You are lucky to have Brady as an employee. He has a excellent mixture of professionalism and warmth. He was very friendly and I felt comfortable asking him any questions. As a customer I felt I was his number one concern during our interaction. This is what brings me back to johnson motors.
11/19/2022
Daniel W. VERIFIED CUSTOMER
I recently purchased a used 2017 truck from Johnson Motors. Seth was a great listener and his experience and knowledge enabled him to explain things in great detail. I couldn’t have received better assistance, Seth put all my concerns at ease. Thank you. DW
11/19/2022
Anthony O. VERIFIED CUSTOMER
Good job
11/19/2022
James S. VERIFIED CUSTOMER
Seth is very friendly and welcoming! He explains things thoroughly and relates to customers and coworkers with professionalism and care. Although notably busy, he gives you his full attention.
11/19/2022
Joe M. VERIFIED CUSTOMER
Would you be interested in buying the ford escape. 2016. The mileage is not very high. The cars were taken care of very well. It still does have a loan against it at this time. I’m not sure how much we bought it from Cox motors. I would like you to give me an idea of what I’d be looking out if you bought it from me my phone number ****-****-xxxx. My wife is going through congestive heart failure and topped off with a bad stroke I need to get out from under the payment.
11/19/2022
Jacquelyn H. VERIFIED CUSTOMER
Seth is wonderful!
11/19/2022
Holly M. VERIFIED CUSTOMER
Professional friendly quality work as always. I drive 90 miles to get my service from Scott & Johnson Motors.
11/18/2022
Carol L. VERIFIED CUSTOMER
Great service
11/18/2022
Kevin M. VERIFIED CUSTOMER
Thank you for the prompt service. In and out in no time.
11/18/2022
Christopher F. VERIFIED CUSTOMER
When I called to make this appt, I requested a loaner vehicle but was told the recall work would be around an hour and that it would be done today (Thursday). I never received a call that it was completed and now we’ve had to make arrangements to borrow someone else’s vehicle tomorrow. I am not happy with this.
11/18/2022
Penny O. VERIFIED CUSTOMER
It would have been better had I been updated after an hours time, as to why it was going to take over 2 hrs for an oil change and tire rotation.
Coming from a customer service background of over 43 years, always keep the customer updated. Goes a long way.
11/18/2022
Robert C. VERIFIED CUSTOMER
All good.
11/18/2022
Diane T. VERIFIED CUSTOMER
Took 1 and half hrs 2 people came after me and were done before me I understand getting busy but felt like I didn't matter today just my opinion
11/18/2022
Jeremy S. VERIFIED CUSTOMER
The service is top shelf! That is why my wife and I have bought 4 new vehicles at Johnsons in the last 9 years.