Great customer service and also great work environment
3/6/2025
Darlene A. VERIFIED CUSTOMER
As one who has been coming to Lexus of Glendale for many years, I would like to thank all of you for your kind welcoming spirit. Special Thsnks to the Service Department for time & effort to keep me on the road .
As a Counselor who works with difficult cases, Lexus has been there to ensure that my Lexus is always ready for me. With Heartfelt appreciation,
Darlene .
3/6/2025
Minette P. VERIFIED CUSTOMER
Bill is nice and accommodating but I feel bad that even I already had the basic package of my regular maintenance , I still receive the recommendation for additional services which doesn't make sense.
And the carwash that included.. ****! The one that made it is in a hurry and very unprofessional.. this doesn't haven't just now.. it's always happened every time II had my service.
3/6/2025
Cindy R. VERIFIED CUSTOMER
I scheduled the vehicle in because I had a recall. I received a call after 2+3 hours that my vehicle was ready to be picked up and the parts for the recall had been ordered. Not sure why I had to bring in have looked at and not have parts available for recall. So.now I have to take back when parts arrive.
3/6/2025
Neil G. VERIFIED CUSTOMER
I appreciate your prompt attention and
action towards my car. You guys are the best, professional and efficient
3/6/2025
Adam D. VERIFIED CUSTOMER
Michael is top notch! He always takes car of me and my car.
3/6/2025
Pauline B. VERIFIED CUSTOMER
The service was excellent. Thank you.
3/6/2025
Jennifer P. VERIFIED CUSTOMER
Great customer service, I am pleased with my experience at Crown Lexus, I appreciate Tony for his outstanding customer service.
3/6/2025
Cindyrose C. VERIFIED CUSTOMER
From answering my questions to accommodating my schedule… Alex was ever so kind and informative and just made my experience with Lexus El Cajon service so great. My car found its new spa day place! Thanks to everyone who helped with servicing my car. Much appreciated.
3/6/2025
Kathleen B. VERIFIED CUSTOMER
Excellent service
3/6/2025
Kristin S. VERIFIED CUSTOMER
Very friendly & helpful! Fantastic customer service!
3/6/2025
Julie W. VERIFIED CUSTOMER
Was towed with water spilled on 4 wheel console. out. Vahagn ordered diagnostic....Walter gave ride Got notice about 1 & called around 2, left message REQUIRES IMMEDIATE ATTENTION....timing belt, e Came in next morning & had to wait over an hour fo Wash was nice but V very busy. Seemed to be only one helping customers.
J Winter
3/6/2025
Rosalind R. VERIFIED CUSTOMER
Thank You Henry Montana for the excellent customer service
3/6/2025
Raymond W. VERIFIED CUSTOMER
Excellent and speedy service. Was told in a prompt time when vehicle would be completed. I will keep coming back.
3/6/2025
Lori T. VERIFIED CUSTOMER
Good customer service and comfortable wait area.
3/6/2025
Laura Q. VERIFIED CUSTOMER
Other than a few small oversights that needed to be corrected on my service invoice, my service advisor and experience were much better than the last.
3/6/2025
David W. VERIFIED CUSTOMER
Roberto was very nice and helpful, knowledgeable of my cars needs and past service history. He made sure my wait was comfortable. Roberto explained things clearly so I understood the process. I am pleased.
3/6/2025
William D. VERIFIED CUSTOMER
Anthony was professional, courteous, and helpful. He did a great job taking care of my car.
3/6/2025
Debra G. VERIFIED CUSTOMER
Excellent customer service every time we stop by!
3/6/2025
Eileen A. VERIFIED CUSTOMER
Jeff Miller goes above and beyond the words…exceptional service. Not only does Jeff have the expertise to root out every minor and major concern for my vehicles…Jeff expertly conveys from the smallest concern to the most complicated anticipation he may have. Every discovery, repair and delay is reported as it is known throughout the service experience. There isn’t another service person I could ever work with. Which is why I continue to purchase Lexus vehicles. I know Jeff’s honesty and integrity is why the car of my vehicles will always be serviced at Metro Lexus.