Lexus Monogram Service

Good job by all

Evan was very nice and competent. Your dealership was seriously understaffed, which is not usually the case

Excellent service by Kris and Staff:)

Thanks Hassan it was a pleasure

Daven jumped in for Tim and is making it right and will follow up with me next week. Their was a typo from my previous service stating “I hit a box” that caused some issues for me today because I haven’t hit a box or anything like that. Also, with today’s service inspectors, they made no indication that push pins were missing from my front bumper and had not in previous services. This causes alarm if I am coming in for a bumper issue and they made no note of it. Daven said he is going to talk with someone about that. I have had issues with cars in the past at other car dealerships not making note of what was done, missing, or not done to my car resulting in a wheel falling off. This makes me nervous because I don’t know if those clips and push pins are important or if it is cause for my bumper to fall off.

Great job

Drew was very kind and helpful.

Everything was excellent

My service representative was great! Very knowledgeable, professional and courteous. Unfortunately, the problem was unable to be diagnosed without a $400 fee for 2 hrs labor. The problem is a tire sensor light that stays on even with all 4 sensors working and all tires filled. Nonetheless, I paid $1250 for other items detected and left with the original problem unsolved.

Always love dealing with Scott. He’s super helpful and takes good care of our car.

Great job