Always a pleasure getting service at Escondido Lexus !
3/1/2025
Jose S. VERIFIED CUSTOMER
Great service! Mark is the guy to have on your team. He is definitely an asset to the company. Happy to work with him always.
3/1/2025
Felina W. VERIFIED CUSTOMER
Anthony as usual treated me as a VIP and I like and appreciate that.
Very customer friendly feel like I don’t have to worry with anything .
Very prompt ,call or texted me for any update .
Love Anthony to be my advisor for my vehicle .
He is a good asset to Lexus # 1 outstanding support to his customers including me.
Felina W
3/1/2025
Marco C. VERIFIED CUSTOMER
Everithing ok
3/1/2025
Alfred W. VERIFIED CUSTOMER
Tony was an outstanding service advisor. I highly recommend Tony because of his clear and precise recommendations for my care. And he is extremely knowledgeable and polite.
3/1/2025
Carlo P. VERIFIED CUSTOMER
Great service Guy..
I’m very pleased.
3/1/2025
Jennifer L. VERIFIED CUSTOMER
There wasn’t proactive communication with me regarding the status of my vehicle. I was the one that had to reach out to the dealership.. There was a noise that I reported that was looked at and I was told that it was probably the brake actuator, and then it would likely be covered under warranty. Nobody got back to me to let me know that it wasn’t covered under warranty and that it was not recommended that I needed to replace it. I think maybe all of this happened because I was told that Jessie got sick. And wasn’t able to come into work for a few days. I totally understand that, however, Maybe your team should look at how to handle clients/customers that could be left hanging while somebody is out of the office.
3/1/2025
Robert M. VERIFIED CUSTOMER
Great team!!!!!
3/1/2025
James M. VERIFIED CUSTOMER
Nice guy. Very attentive.
3/1/2025
Ron F. VERIFIED CUSTOMER
Vince and his tech did an excellent job on my suv. Good job Vince and Ivan.
3/1/2025
Patricia C. VERIFIED CUSTOMER
Alyssa was phenomenal! She was timely, kept me informed and helped me find a solution to having the recall issues on my car fixed. I am extremely grateful for the service and professional behavior she exhibited. Thank you to Alyssa!
Patti Campbell
3/1/2025
Jonathan W. VERIFIED CUSTOMER
What professionalism! Frank Sepulveda did an amazing job guiding me through my recent visit. A individual that you can really trust. Once I sat at his desk I knew I would be taken care of. Exceptional service, give this man a raise!
3/1/2025
Nichole N. VERIFIED CUSTOMER
Super helpful and quick Service!
3/1/2025
Eugene H. VERIFIED CUSTOMER
David was a pleasure to work with. He was very competent and handled my problems well
3/1/2025
Ellen C. VERIFIED CUSTOMER
I was charged more than double the estimate for my 40,000 service.
3/1/2025
Ronelo M. VERIFIED CUSTOMER
Just want to clarify my extended warranty is
July 2029
3/1/2025
Christian R. VERIFIED CUSTOMER
Mark was courteous and professional and took care of all my concerns.
3/1/2025
Larry B. VERIFIED CUSTOMER
Mr V is a true professional. I like his energy and quality work.
3/1/2025
Richard C. VERIFIED CUSTOMER
All expectations were met.
I'm a happy Lexus owner.